Software Support Analyst

Career Opportunities with Choice Staffing, USA A great place to work. Careers At Choice Staffing, USA Share with friends or Subscribe! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Support Analyst provides front-line support for the company’s core business applications, including Aptean Ross ERP, Rizepoint, Loftware, and other enterprise systems. This position serves as a primary point of contact for application-related issues, assists users with troubleshooting and system access, and escalates more complex issues to internal technical resources or software vendors. This is an entry-level position designed for an individual with strong technical aptitude, problem-solving skills, and an interest in developing expertise in enterprise business applications. Key Responsibilities Provide front-line support and troubleshooting for Aptean Ross ERP, Rizepoint, Loftware, and other core business applications. Respond to user support requests, diagnose application issues, and provide timely resolution or escalation. Assist with user accounts, application access, permissions, and basic system configuration. Document incidents, resolutions, procedures, and common troubleshooting steps. Coordinate with internal IT resources and software vendors to resolve more complex application issues. Assist with application upgrades, testing, configuration changes, and new system implementations. Develop an understanding of business processes and how company applications support operational needs. Identify recurring issues and opportunities to improve system usage, documentation, training, and business processes. Assist with reporting, analytics, and other technology initiatives as needed. Qualifications Associate’s or Bachelor’s degree in Information Technology, Computer Information Systems, Business Information Systems, or related field preferred. 0–2 years of IT support, application support, help desk, or related experience preferred. Strong troubleshooting, analytical, and problem-solving skills. Strong communication and customer-service skills with the ability to work effectively with technical and non-technical users. Ability and willingness to learn new applications, technologies, and business processes. Experience with ERP, manufacturing, quality, labeling, SQL, or reporting applications is a plus but not required. #J-18808-Ljbffr