Veterinary Receptionist

Veterinary Receptionist

$20 - $22/hr | 8-hour shifts | Full-Time Benefits | Williston, VT

At Peak, we don't just provide exceptional veterinary care we're committed to delivering an unparalleled experience to our clients and their beloved pets.

Are you ready to make a significant impact in the world of veterinary care? PEAK Veterinary Referral Center, nestled in the heart of beautiful Williston, VT, is on the lookout for a passionate and dedicated individual to join our esteemed team as a Veterinary Receptionist, also known as a Client Care Specialist. Compensation:

• $20-$22 based on knowledge & experience

Schedule:

• Five 8-hour shifts or four 10-hour shifts between 7:30a 7p
• Rotating Weekends

Benefits:

• CSR Certificate Program
• Uniform Allowance & Employee Pet Discount
• Paid Time Off
• Holiday = DOUBLE TIME!
• 401k with employer match
• Medical/Dental/Vision
• Disability & Life Insurance Options
• HSA/FSA Options
• Access to VetBloom for RACE-approved continuing education and training
• Veterinary Technology Education Scholarship opportunities

Responsibilities: As a Client Care Specialist, crucial role in supporting our specialty and urgent care departments while welcoming and assisting our guests. Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Qualifications:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.