Account Support Coordinator

Account Support Coordinator

The Account Support Coordinator position acts as the primary point of contact between Sales, Order Management, and Operations within the company. This position involves ensuring seamless coordination and effective collaboration among these departments. The core responsibility of the Account Support Coordinator is to ensure that all customers are provided timely products that meet customer specific guidelines.

Key Responsibilities (Including but not limited to):

• Collaborate with sales to maintain a clean and accurate open order file.
• Communicate daily with sales, order management, and various operations departments to efficiently and accurately process, allocate and ship all customer orders based on specific retailer requirements.
• Resolve sales and operational inquiries/concerns professionally and in a timely manner.
• Maintain consistent contact with sales and operations teams regarding discrepancies, missing or incorrect order information, shortages, back in stock dates, etc.
• Maintain working knowledge of account logistics and retailer requirements.
• Contribute positively to team dynamic and manage up where necessary.
• Perform any other duties as assigned in support of the company needs and operations.

Qualifications For Success:

• High School diploma and 2 years' experience in sales support, account management, or a related role within the apparel industry or equivalent combination of education and experience.
• Proficiency in wholesale operations, import processes and distribution.
• Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
• Self-motivated individual must be able to prioritize and multi-task effectively when working independently or in a team.
• Must be analytical, detailed, and organized with excellent follow up skills.
• Excellent verbal and written communication skills.
• Ability to operate and succeed in a fast paced, rapidly changing environment while maintaining a poise and a positive attitude.

Physical Demands and Working Conditions:

• The physical demands and working conditions of this position are representative of what must be met to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. The functions of this position are typically performed in an office setting and the noise level in the work environment is usually quiet to moderate.
• While performing the duties of this position, the employee is regularly required to sit for long periods of time; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk. The employee may be occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision and distance vision.

General Acknowledgement & Employment At-Will:

• Employment in this position requires adherence to all policies and procedures set forth by United Legwear & Apparel Company. This position description is not an exhaustive list of all duties and responsibilities of the position, is not a contract and is subject to change at any time, with or without notice, by the employer.

Who We Are:

Unity. Loyalty. Advancement. Charity. It's what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens, and adults. We strive to sell our products at affordable prices for families. Hard work and exponential growth year on year has transformed ULAC into a global apparel and accessories company.

If you share our vision of delivering superior products in a culture of growth, excellence, and caring, then we want to hear from you!

Our Leadership Team Responsibilities:

At ULAC, we are looking for people who share our vision of fostering a collaborative culture of continuous improvement. All team members at ULAC are responsible for contributing to a safe and positive work environment so everyone can deliver their best. Leadership behaviors that model ULAC's mission and values of Unity, Loyalty, Achievement, and Charity include:

• Lead Proactively: Anticipate and solve problems early, stay curious, and encourage team members to focus on solutions and high performance. Drive innovation by identifying and implementing improved approaches.
• Provide Positive & Frequent Performance Feedback: Regularly recognize good work, pinpoint improvement areas, and help with ongoing development.
• Initiate Structure: Implement clear, challenging team goals, communicate them effectively, and create organized plans that align with company objectives.
• Achieve Objectives: Create and follow through on effective plans, guide team members consistently, and use data from reports to make decisions that help people and processes.
• Foster Positive Culture: Build and maintain an uplifting, trusting, and innovative workplace.
• Communicate Effectively: Promote open communication, listen actively, and facilitate teamwork and conflict resolution.
• Motivate and Inspire: Lead by example, show respect, and give encouragement. Inspire teams to achieve their best.
• Train and Develop Others: Act as a coach and mentor, focus on transferring knowledge, enhancing skills, and supporting high performance.

What We Offer:

At ULAC, we are committed to supporting the well-being and professional growth of our employees. Our comprehensive benefits package for all New York & New Jersey-based employees includes:

• Medical, Dental, and Vision Insurance Access to quality health care coverage with a variety of plan options to fit your needs.
• Fitness Reimbursement Reimbursement is for eligible health and wellness programs to encourage a healthy lifestyle through our medical benefits plan.
• Short-Term and Long-Term Disability Insurance (100% Employer Paid) Income protection to support you during unexpected health challenges, 100% company paid.
• Group-Term Life Insurance (100% Employer Paid)
• Accidents can happen in an instant, affecting you and a loved one. Our Group-term Life Accidental Death and Dismemberment Insurance is designed to help families by providing financial protection in case of death or severe injury resulting from an accident.
• Employee Assistance Program (EAP) Confidential support services for mental health, work-life balance, and other personal matters.
• 401(k) Retirement Plan Plan for your future with our competitive retirement savings plan, including employer matching of up to 4.5%.
• Pet Insurance Coverage options to help care for your furry family members.
• Paid Time Off (PTO) and Sick Leave Competitive paid vacation and sick leave to support your work-life balance.
• Bereavement Leave Paid time off to grieve and attend to personal matters following the loss of a loved one.
• Flexible Spending Accounts (FSA) Pre-tax savings accounts for healthcare and dependent care expenses.
• Commuter Benefits Tax-advantaged options to help cover public transit and commuting costs.
• Tuition Reimbursement Support for continued learning and development through approved educational programs.
• Voluntary Life Insurance

ULAC will not sponsor applicants to this position for work visas or any other work permits.