Global Reservations Full-Time Sales Specialist

Pyramid Global Hospitality

Pyramid Global Hospitality, where people come first, is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Position Overview

As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will assist our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a sales focused, self-motivated position. You will work in a remote fun, team-first environment where you will be expected to make positive contributions in a variety of ways.

What Are We Looking For?

Essential Functions:

• Handle and convert incoming guest calls to close the sale.
• Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
• Complete daily administrative routines (system logins, checklists, emails, trainings).
• Ability to learn and adapt to new systems and technological advances.
• Manage guest voicemails and conduct callbacks.
• Monitor and manage property waitlists, including availability checks and guest callbacks.
• Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training). Complete additional training and ongoing development as assigned.
• Participate in daily/weekly/monthly huddles and communication meetings as needed or required.
• Ability to engage with guests, team members and leaders in a positive manner and tone in all forms of communication.
• Review personal and team performance statistics in NEO.
• Monitor and meet conversion, calls handled percentage, and shop call expectations.
• Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

Core Competencies

Profit Motivation and Sales Orientation

Customer Service and Guest Relations

Teamwork and Engagement

Communication and Collaboration

Multi-tasking, Decision-Making and Problem Solving

Work Methods and Organization

Proficient typing and computer skills

Qualifications

Ability to work in a remote work setting with a quiet and free of distraction background.

Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.

Prior experience in hotel and sales required.

Strong internet with hot spot back up, dual computer screen required.

Laptop and headset provided.

Strong computer and typing skills with knowledge of navigating the internet and using various software programs.

Excellent written and verbal communication skills.

Strong organizational and time-management skills.

Position Specifics

Hourly wage: $15/hour.

Hours subject to change based on business/call volume needs.

• Current Hours of Operation:
• Monday to Friday: 6:30AM 11:30PM CST
• Saturday: 8AM 10PM CST
• Sunday: 9AM 8PM CST

Compensation: $15.00 - $15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.