Supervisory Program Specialist
US Department of Veterans Affairs
Job Title
Supervisory Program Specialist
Job Description
Duties include but are not limited to the following:
- Assisting with the development, pilot and on-going implementation of customer service (CS) initiatives and patient centered care (PCC) efforts.
- Develop opportunities for community engagement, as well as engaging patients and clinicians in initiatives.
- Develop Tool-Kits and other resources for evaluation and dissemination of PCC initiatives.
- Develop a decentralized model of Patient Advocacy.
- Assure that the organization has trained Service Level Patient Advocate(s).
- Review patient satisfaction data (i.e. SHEP/PATS) and recommend action plans.
- Monitor and analyze production efficiency in order to implement and/or recommend process changes.
- Serve as advisor to staff regarding policies, procedures, and directives regarding CS and PCC.
- Provide briefings to executive leadership and service chiefs on CS and PCC practices
- Collaborate with staff in identifying opportunities for enhancing employee and patient satisfaction.
- Provide in-depth analysis, extracting, summarizing, and identifying, significant trends and issues. Forecast and estimate program requirements and prepare reports, justifications, charts, graphs, statistical and narrative data for briefings and presentations to management officials.
- Plan, develop and conduct studies, provide oversight and/or participate in the completion of studies to assess current programs and determine future program needs.
- Manage the interrelationships with other internal organizational elements, services, and affiliated external organizations such as Veterans Service Organization.
- Assure customer service programs are continuous and data driven to accomplish the strategic goals of the organization.
Work Schedule: Monday to Friday, 8:00am-4:30pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: PD410530
Relocation/Recruitment Incentives: Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure: Not Required
US Department of Veterans AffairsVacancy posted 2 days ago
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