Network Architect
Openkyber
We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred. Key Responsibilities VoIP / Voice Engineering Design and architect enterprise VoIP and IP telephony solutions:
- Lead implementation of SIP, RTP, and call control protocols
- Troubleshoot complex voice quality issues (latency, jitter, packet loss)
- Manage dial plans, call routing, and call flow design
- Architect and manage enterprise network infrastructure (routers, switches, firewalls)
- Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
- Optimize networks for real-time voice traffic and high availability
- Lead network performance tuning and capacity planning
- Support and integrate Cisco UCCE / Contact Center solutions
- Work with ICM, CVP, and CUCM environments
- Troubleshoot and optimize call center routing and IVR systems
- Lead complex troubleshooting and root cause analysis (RCA)
- Mentor junior engineers and provide technical guidance
- Collaborate with cross-functional teams on enterprise projects
- Ensure secure voice and network architecture
- Implement best practices for compliance and data protection
Additional Information: This is a 100% onsite role based in Atlantic City, NJ
For applications and inquiries, contact:View email address on us.fitly.work
Vacancy posted 1 day ago
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