Consumer Loan Processor & Closing Specialist

Job description

Our goal is to hire and retain talented people with engaging personalities and exceptional work ethics. We believe in recognizing and rewarding employees who consistently perform at a high level.

We offer competitive salaries based upon experience and a comprehensive benefits package upon satisfying eligibility conditions, including health and dental insurance, life insurance, short term and long term disability, and the Bank's 401k Plan.

Position Summary:

The Consumer Loan Processor & Closing Specialist works in conjunction with the Consumer Lending team to perform duties associated with the processing of and documentation for various consumer and residential mortgage loans. The Consumer Loan Processor & Closing Specialist will serve as a resource to assist with responding to inquiries and resolving problems as needed, provide prompt, courteous, and excellent customer service, and will ensure compliance with the Bank's policies, procedures, and regulatory requirements.

Essential Duties & Responsibilities:

• Must work closely with the Consumer Lending team throughout the loan process to include, but not limited to completing application packages, obtaining required credit related information, ordering credit reports, appraisals, property searches, flood searches, and other due diligence items as necessary.

• Willing to learn the Bank's loan origination system (ComplianceOne and Encompass, and any other applicable loan system) for processing documents necessary for loan package completion for various consumer loan and/or residential mortgage loan products.

• Communicate with loan applicant(s) via phone / e-mail / secure correspondence regarding, but not limited to outstanding documentation required to render a credit decision, answering applicant questions, and proactively providing status updates with the applicant(s).

• Document and review loan packages for accuracy and verify all conditions have been satisfied.

• Keep thorough documentation of the loan process from origination through closing.

• Maintain new residential & consumer loan files and ensure that the loan files contain documents with proper signatures, dates, and all relevant data.

• Coordinate closing/settlement details for all consumer and residential mortgage loans. Prepare loan closing documentation as necessary.

• Responsible for loan tasks that may include but not limited to imaging loan files, real estate tax monitoring, loan denials, tickler updates, insurance updates, collateral maintenance, and review of incoming mail for loan related items.

• Follow-up on loan documentation in a timely manner and ensure deadlines are met.

• Contact Relationship Manager/Loan Officer and/or appropriate branch personnel to coordinate loan closings.

• Check documents for proper vesting, legal descriptions, closing dates, and signatures.

• Actively communicate, cooperate, and interact effectively with other departments to advance the overall interests of the Bank.

• Monitor DocuSign mailboxes and other queues to ensure the timely receipt and processing of documents.

• Perform a variety of administrative duties requiring knowledge of departmental procedures.

• Uses office computers for data input and other activities.

• Understand and adhere to all policies and procedures.

• Assist in loan reviews, audits, and regulatory exams.

• Cross train in other areas of the Loan Department as assigned.

• Perform other duties and assist with projects as assigned.

Requirements:

To achieve success, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the level of knowledge, skill, and/or ability required.

• Minimum of two-year college degree, or prior lending background in consumer real estate compliance requirements (TRID-RESPA & REG B) and loan closing documentation, or a minimum of three years related experience and training, or equivalent combination of education and experience.

• Extremely customer-focused, positive, and professional attitude at all times.

• Team player, self-motivated, quick learner.

• Effective verbal and written communication skills.

• Ability to prioritize and complete multiple tasks within established time frames with attention to detail and the understanding of importance, accuracy, and responsiveness.

• Ability to easily adapt to new procedures, processes, and workflow.

• Knowledge of TRID- RESPA, REG B, & FNMA guidelines is a plus.

• Working knowledge of Microsoft Word, Excel, and Outlook with the ability to learn the Bank's computer-based systems.

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.

Job Type: Full-time

Pay: From $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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