Clinical Business Operations Specialist (H)

Position Overview The department of Medicine offers a full-time Clinical Business Operations Specialist position on the UHealth campus. The role serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations. The incumbent performs administrative and receptionist functions, including answering incoming calls, efficient management of patients, and acquisition of necessary patient care and records. The specialist assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards. Position Features This position is hybrid. Core Responsibilities Assists the department in managing expectations surrounding pre and post patient care. Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as need arises. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Core Qualifications High school diploma or equivalent. Minimum 3 years of relevant experience. Knowledge, Skills, and Attitudes Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Ability to work evenings, nights, and weekends as necessary. Skill in collecting, organizing, and analyzing data. Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff #J-18808-Ljbffr University of Miami