Technical Solutions Delivery Manager

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call "PayIt DNA": High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

PayIt is seeking a Technical Solutions Delivery Manager. You will own the path from client need to delivered service: understanding complex Motor Vehicle and Transportation business rules, shaping the solution approach, coordinating internal teams, managing risks and timelines, and helping create a repeatable delivery model across PayIt\'s DMV services vertical.

What You\'ll Be Doing:

• Solution Design & Engineering Partnership
• Partner closely with Engineering to translate client business rules, statutory requirements, and technical constraints into scalable platform solutions rather than one-off builds.
• Perform platform configuration hands-on and use that configuration fluency to make better decisions on solution design and delivery upstream.
• Pressure-test proposed solutions for reusability by identifying where a client-specific request can become a platform-level capability.

Delivery Ownership

• Develop and manage implementation timelines end-to-end, including milestones, dependencies, risks, and go-live readiness criteria.
• Track project status, risks, dependencies, issue mitigation, and go-live dates; maintain a single source of truth that internal teams and clients can trust.
• Provide clear, decision-ready updates to internal leadership and client stakeholders, calibrated to each audience.

Client Leadership

• Lead client technical and deployment calls with Engineering support, serving as the primary technical delivery voice with state agency stakeholders.
• Build client confidence through clarity: translate platform behavior into business terms and client requirements into engineering terms.
• Manage scope, expectations, and trade-off conversations directly with clients when requirements, timelines, and platform capabilities are in tension.

Cross-Functional Orchestration

• Coordinate with Finance, Support, and Client Operations on financial setup, launch readiness, and post-launch handoff so go-lives land clean and stay clean.
• Ensure post-launch ownership is unambiguous: every workflow, escalation path, and support process has a named owner before handoff.

Scale & Repeatability

• Build the tools, playbooks, reporting cadences, and process improvements that turn DMV delivery from a bespoke effort into a repeatable operating model.
• Codify what you learn: every implementation should make the next one faster, cheaper, and lower risk.

What You\'ll Need to Have:

• Delivery & Solutioning Foundation
• 4-6 years in technical implementation, solutions delivery, technical program management, or solutions consulting for a B2B SaaS platform, or an equivalent track record of owning complex technical delivery end-to-end.
• Proven ability to take ambiguous, rule-heavy client requirements and turn them into shipped, working solutions. Government, financial services, healthcare, or other regulated-industry experience is a strong signal.
• Working technical fluency: you can read an API spec, reason about integrations and data flows, understand configuration-driven platform architecture, and hold your own in engineering design conversations. You do not need to write production code, but engineers should trust your judgment. You must be comfortable with technical concepts like JSON, SQL, web services, and application logs.
• Structured project management instincts: You manage risks, dependencies, critical paths, and go-live readiness; use Jira or similar tools to track work, document ownership, and surface blockers; and provide updates that drive decisions and action.

Client-Facing Strength

• Executive presence with technical stakeholders: you can lead a deployment call with a state agency team, handle hard questions in real time, and leave the client more confident than w