Principal IT Product Manager

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Your CareerIn this role, you will be responsible for envisioning, planning, and implementing our entitlement system that drives product activation, consumption measurement, reporting, and case management and more. You will build integrations with other IT and product engineering systems, plan and execute customer migrations, and leverage AI to offer innovative features and increase team velocity.Your Impact100% accurate, audit ready entitlement data across all Palo Alto Networks customers and productsDelivery of a robust system to manage complete entitlement life cycleSupport product activation, consumption, case creation, and reportingDrive velocity improvements to significantly reduce time to market for new product introductions Key Responsibilities Create, maintain and drive product roadmap for entitlement system and other functions Own the delivery and quality of product specifications including product requirements, project epics and user stories Own product backlogs to drive continuous improvements and product capabilities and features Serve as a bridge among functions – business, R&D, IT Architecture, engineering, QA – ensuring seamless product development Collaborate closely with engineering teams throughout the product life cycle Act as a domain expert and go-to leader within the organization Analyze case trends and engineering escalations to identify patterns, prioritize fixes, and influence the product backlog Define and monitor success criteria and metrics for the product, including usage and quality measures Analyze user feedback and refine strategy Qualifications 12+ years of product management experience in technology or IT, with some years in SaaS or subscription based business Experience with entitlement management systems, subscription lifecycle management, usage tracking and metering, billing models, integration with CRM, ERP, and billing systems Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices Experience building products that leverage AI for natural language querying (NLQ), data quality & governance, automated insights, and diagnostics Experience mentoring junior product managers and contributing to the development of product management best practices within an organization. Few years of team management experience is nice to have Excellent communication and presentation skills, with the ability to effectively articulate product vision, strategy, and progress to diverse audiences Proven ability to influence stakeholders at all levels, including executive leadership Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives Must be local to the SF Bay area to be onsite Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( . $164,000.00 - $266,000.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. Equal Opportunity We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at View email address on click.appcast.io . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Immigration Sponsorship Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. #J-18808-Ljbffr Palo Alto Networks