Customer Experience Representative

Temporary Customer Experience Representative (CXR) This is a temporary position at the Northwest Florida Beaches International Airport, Panama City FL. It pays $18.80 per hour and will begin in May and end in August 2026. Employees may work up to 89 days. Schedule Tuesday - Saturday 9am-7pm Sunday - Thursday 9am-7pm Responsibilities Meet and greet customers in a professional, friendly, and timely manner. Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services. Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other equipment. Offer additional assistance by providing directions, maps, local area information, and appropriate service information. Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors. Place outgoing calls for callback management and miscellaneous calls as assigned. Assist in assessing condition of rental upon return. Notify management of any known customer problems. Notify management of any known vehicle problems and required vehicle maintenance. Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training. Perform miscellaneous and backup duties as assigned. Seek to improve job performance through self-assessment, skill development, training and goal setting. Maintain a regular and reliable level of attendance and punctuality. Qualifications High School Diploma or G.E.D. required. Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support. Current and valid driver’s license with no more than 2 moving violations and/or at-fault accidents within the last 3 years. Disqualified if more than 1 excessive speeding violation (26+ mph over posted limit) in last 3 years. Authorized to work in the United States without requiring sponsorship now or in the future. Must be able to work the following shifts: Tuesday-Saturday 9am-7pm or Sunday-Thursday 9am-7pm. Must be at least 18 years old. Equal Opportunity Employer / Disability / Veterans #J-18808-Ljbffr