Customer Service Representative

About Us

We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.

Job Summary

The Customer Service Representative will follow up on existing accounts attend On-Site Kick-Offs and assist with contract renewals. This position is responsible for strengthening customer relationships by ensuring customers feel valued heard and supported. Success will be measured by improved customer retention increased customer awareness of Mesas service offerings and additional service opportunities generated through proactive communication and account support which will be accomplished by evaluating our performance in communication documentation thoroughness site surveys technician performance timeliness and sense of value.

Essential Duties & Responsibilities

Gain insight into our service performance
Document with accuracy customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Present current service offerings and enhanced PM services when given the chance
Report all findings customer opinions pictures and results to company leadership
Monitor all maintenance data to proactively respond to situations before the customer calls us
Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
Perform other duties as assigned.

Qualifications

Bachelors Degree or equivalent experience.
MS Word Excel Outlook and PowerPoint skills
Prior exposure to HVAC and mechanical equipment is beneficial
Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
The ability to solve problems and act with appropriate urgency
Must have a valid drivers license.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanicaland electrical construction facilities services and energy infrastructurewe offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.


EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Geographic Disclosure

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.

Required Experience:

Unclear Seniority