Police Radio Dispatcher Trainee / Police Communication Specialist

Police Communication Specialist The San Jose Police Department is dedicated to providing public safety through community partnerships and 21st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose's diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law. The Police Communication Specialist position is an entry level training position in the Communications Unit for the Police Department. Police Communication Specialists are required to handle the full range of telephone answering and dispatch functions. The key responsibilities for a Police Communication Specialist include: Receiving, answering, and processing 911 emergency and non-emergency calls Using a Computer Aided Dispatch (CAD) system to create calls for service Assigning priorities and type codes both to incoming calls and to the dispatch of calls for service Ability to remain calm in stressful situations and multitask Ability to interpret information from hysterical, incoherent, angry, and upset callers Create crime and informational reports Candidates that are appointed will be required to attend the Basic Dispatch Academy held in house at the San Jose Police Department for eight (8) weeks. Candidates are paid when they begin academy training. After the academy, candidates will continue on-the-job training, rotating through a number of assignments and shifts. Mandatory overtime will be required during critical incidents or to maintain staffing levels. Wearing a uniform is required; however, uniform expenses are partially reimbursed. The wearing of a headset is also required and is purchased by the employer. Incumbents receive paid training beginning on their first day attending the Basic Dispatch Academy. These positions may require assignments to a Swing, Graveyard, or other non-standard shift; most work four 10-hour shifts followed by three days off. There is a shift differential payment of $2.25/hour for Swing Shift and $2.50/hour for Graveyard Shift. Salary Ranges Police Communication Specialist - $91,837.20 - $111,602.40 The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise Communication Skills Computer Skills Customer Service Teamwork & Interpersonal Skills Decision Making Multi-Tasking Reliability Initiative Federal law requires all employees to provide verification of their eligibility to work in this country. The City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1‑B or any other type of visa which requires an employer application. #J-18808-Ljbffr City of San Jos