HR Service Center Representative - Junior

Job Description

Job Description

Title: HR Service Center Representative - Junior
Location: Framingham, MA 01701
Duration: 6 Months Contract
Pay: $22.00/Hour on W2

HM Notes:
-9-5pm shift with the majority of the day on the phone
-It's a plus if these candidates have previous workday or ServiceNow experience
-The team tends to look for folks with some HR or a want to go into more of an HR role
-Not a temp to perm role, but the team would like to target convertible talent

Remote work environment with potential for in office days.

JOB SUMMARY
Serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with organization, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment. Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system. Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting a good level of customer service. Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution.

Duties and Responsibilities
• Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports).
• Assists Associates and Managers navigating through HR systems.
• Document summary details of calls and processing in case management system.
• Escalates/partners on complex issues as required.
• Complies with all business, state, city, and federal regulations including ERISA and legislative Sick Policies.
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
• Cross-trains to support business needs.
• Performs accurate and timely processing of HR transactions in HCM system.
• Performs special projects as assigned.
• Primary contact for HR Regional Office and Distribution Center HR administrators.
• Responds to email inquiries.

Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree).
High School Diploma or equivalent experience
Bachelors preferred

Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).
• Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting summary of conversation
• Ability to multi-task and work in a fast-paced environment
• Strong communication, organizational and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements.
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Knowledge of HR policies, procedures, and systems
• Experience with handling difficult callers/situations
• Experience working on a team, and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure

Minimum experience required to perform this job.
1-2 years of related experience preferred

List specific jobs which could prepare an individual for this job.
• HR Representative in a large, fast paced service environment

#TB_EN
#ZR

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA