Spa Assistant Manager

Base Pay $26.00 - $29.00 / Year Employee Type NonExempt - FT Contact information Name Human Resources Description CordeValle is seeking a service-driven and highly organized Spa Assistant Manager to support the daily operations of our luxury spa. This hands-on leadership position assists with supervising the spa team, coordinating daily operations, maintaining exceptional service standards, and creating memorable experiences for our members and guests. The Spa Assistant Manager serves as a leader on the floor while remaining actively involved in day-to-day operations. The ideal candidate is warm, professional, detail-oriented, and comfortable balancing guest service, team leadership, scheduling, administrative responsibilities, and operational needs in a luxury hospitality environment. ESSENTIAL DUTIES & RESPONSIBILITIES Spa Operations & Guest Experience Support the Spa Manager with the daily operation of the spa and ensure a smooth, professional guest experience. Serve as a visible leader and point of contact for members, guests, and spa associates. Welcome and assist members and guests with warmth, professionalism, and discretion. Respond promptly and professionally to guest questions, requests, concerns, and service recovery situations. Monitor daily appointments, treatment rooms, staffing, and operational flow. Assist the spa front desk as needed, including reservations, check-in and check-out, telephone inquiries, and retail transactions. Maintain exceptional standards of cleanliness, presentation, organization, and ambiance throughout the spa. Coordinate with other CordeValle departments to provide seamless member and guest experiences. Provide day-to-day guidance and support to Spa Coordinators, therapists, and other spa associates. Help create a positive, professional, and service-focused work environment. Assist with onboarding, training, coaching, and ongoing development of spa associates. Reinforce CordeValle service standards, policies, procedures, and Core Values. Assist with preparing and maintaining employee schedules based on business and operational needs. Help ensure hourly associates receive required meal and rest periods and that breaks are appropriately incorporated into daily and weekly scheduling. Communicate staffing concerns, performance issues, guest feedback, and operational needs to the Spa Manager. Administrative & Retail Support Assist with spa inventory, product ordering, receiving, stocking, and organization. Monitor retail and professional product levels and communicate replenishment needs. Support spa retail initiatives and encourage associates to provide knowledgeable, guest-focused product recommendations. Assist with daily reports, operational records, appointment information, and other administrative responsibilities. Support department initiatives designed to achieve service, retail, labor, and financial goals. Help maintain accurate and organized records in accordance with CordeValle policies. CORE VALUE EXPECTATIONS All CordeValle associates are expected to demonstrate our Core Values: COMMITTED – We are whole-heartedly dedicated to caring for our members, guests, and associates. AMBASSADOR – We serve others with friendliness and warmth to exceed expectations. AUTHENTIC – We genuinely create an exclusive and unforgettable experience. RESOURCEFUL – We are creative, innovative, and tenacious in all our endeavors. EXCELLENT – We offer our unique skills, knowledge, and experience. Requirements Required Previous experience in a spa, resort, hotel, private club, wellness, or luxury hospitality environment. Previous supervisory, lead, or team leadership experience preferred. Exceptional guest service and interpersonal skills. Strong organizational skills and attention to detail. Ability to lead by example and work effectively as part of a team. Professional appearance, communication style, and demeanor appropriate for a luxury hospitality environment. Ability to handle confidential or sensitive guest and employee information with discretion. Ability to prioritize multiple responsibilities and remain composed in a fast-paced environment. Comfortable using reservation, point-of-sale, scheduling, and general computer systems. Ability to work a flexible schedule based on business needs. Preferred Previous leadership experience in a luxury spa or resort environment. Knowledge of spa treatments, services, retail products, and spa operations. Experience with spa reservation or property-management systems. Previous experience serving private club members or luxury resort guests. PHYSICAL REQUIREMENTS Ability to stand and walk for extended periods throughout the workday. Ability to bend, reach, stoop, and perform repetitive movements as required. Ability to lift, carry, and move spa products, supplies, and equipment as necessary. Ability to perform the essential functions of the position with or without reasonable accommodation. WORK SCHEDULE This is an hourly, non-exempt position . The Spa Assistant Manager must be available to work a flexible schedule based on business needs, which may include mornings, evenings, weekends, holidays, and special events. Summary At CordeValle, we are committed to creating exceptional and memorable experiences for our members and guests. Our associates are an essential part of delivering the personalized service, warmth, and attention to detail that define the CordeValle experience. CordeValle is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. #J-18808-Ljbffr