Front Desk Associate - PRN

Front Desk Associate (PRN / As needed) We’re seeking a Front Desk Associate to support physicians and nurses in the Emergency Center at our NEW Community Hospital. We’d love to hear from you! Essential Duties & Responsibilities Treat all patients and colleagues with dignity and respect. Open communication between all departments and cultivate a team environment. Communicate professionally and effectively with patients, visitors, and vendors. Handle a fast‑paced environment professionally and with poise. Stand and greet all patients and visitors in a friendly, courteous, and professional manner. Maintain confidentiality and observe HIPAA compliance. Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance. Obtain all necessary patient demographics, financial information, patient consents, and additional forms. Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services. Explain benefits and collect upfront ER copayments, deductibles, and self‑pay totals. Process payments and communicate regularly with the Central Billing Office to resolve errors. Perform patient status changes as directed by clinical staff. Maintain patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding. Answer, screen, and direct incoming phone calls. Facilitate deposits and cash reconciliations during shift change. Maintain accuracy in all spreadsheets and patient logs. Perform clerical duties, including mail delivery, faxing, copying, and scanning. Perform other duties as assigned. Qualifications Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred). Working knowledge of insurance identification and terminology (Preferred). Working knowledge of insurance verification and benefit descriptions (Preferred). Working knowledge of Admission Notifications and Insurance Authorizations. Working knowledge of Medical Terminology. Strong organization skills. Proficient computer skills. Strong communication and customer‑service skills. Current background clearance and satisfactory background check results. High school diploma/GED. Commitment to patient and family satisfaction. Schedule PRN (as needed): Days/Nights/Weekends (minimum of 2 shifts per month required). Must have flexibility to work days. #J-18808-Ljbffr