Product Specialist 1

Title/Role: JFS - Product Specialist 1 (811862)

Start Date: 10/19/2026

Work Location: Remote

Interview: Interview via Teams

JD:

ODJFS Operations Support (PS1)

2ndshift (3:00pm-12am)

Includes every weekend (Saturday and Sunday), as wellas some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paidat straight time.

75% Schedulejobs via Control-M/EM and make schedule temporary and permanent modificationsto existing jobs.

25% Manage,monitor, and analyze mainframe and distributed systems batch workload, jobabends and communicate with programmers to resolve issues.

Experience with BMC Control-M/EM is a mandatoryrequirement. Additional experience withJCL, SDSF & general Mainframe knowledge is preferred, with ServiceNow experiencebeing a plus.

Detailed Day-To-Day Job Duties to be performed:
Schedule pre-defined jobs within Control-M/EM.Manage/maintain calendars within Control-M/EM. Manage batch workload in a Production Controlenvironment for both mainframe and distributed/client-server applications.Identify and fix common abends, alert support staff when problems develop,escalate issues to management when SLA's may be jeopardized, and document allissues in writing (via ServiceNow tickets: Incidents & Incident Tasks).Clear and effective written and verbal communication skills are required.Efficient use of system tools (i.e. Time Sharing Option/Interactive SystemProductivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/EnterpriseManager.

REQUIRED Skill Sets (include years of exp.):2-5 years
1. Efficient in using BMC Control-M for schedulingjobs.
2. Efficient in using BMC Control-M formanaging batch jobs.
3. Efficient in using BMC EnterpriseManager for scheduling batch jobs.
4. Efficient in using BMC EnterpriseManager or managing batch jobs.
5. Skill in managing batch workload onAJF for both mainframe and client server
applications.
6. Expertise in identifying abends andusing JCL to fix those abends.
7. Capacity to analyze alert messagesand/or shout messages to determine severity,
and follow escalation procedures when SLA's may be jeopardized.
8. Ability to clearly and effectivelycommunicate verbally to support staff when
problems develop.
9. Ability to clearly and effectivelycommunicate in writing a summation of a problem
with pertinent details.
10. Proficient in using TSO/ISPF to analyze status and identify issues withbatch jobs.
11. Capability to recognize server problems by utilizing Nagios, IP Monitor andTivoli.

DESIRED Skill Set (include years of exp.):2-5 years
1. Expert ability to analyze and manage batch workload on AJF for bothmainframe
and client server applications by using both BMC Control-M and EM tools
respectively.
2. Expert level in identifying and fixing common abends using JCL.
3. Familiarity with batch job alert messages and shout messages coupled withthe
ability to determine severity, follow escalation procedures when SLA's may be
jeopardized.
4. Ability to clearly and effectively communicate verbally to support staffwhen
problems develop.
5. Ability to clearly and effectively communicate in writing a summation of aproblem
with pertinent details.
6. Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing
Option/Interactive System Productivity Facility (TSO/ISPF), Job ControlLanguage
(JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
7. Familiarity with ServiceNow Incidents & Tasks.