Business Analyst II

Overview

We need an analytical, curious problem solver to become a Business Analyst II on the Automation and AI Team to help drive the biggest change in the company's history.

The Opportunity - Why Join

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:

On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies

On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA

On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)

On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Responsibilities

The Role

You will join the Automation and AI team as a critical partner in turning business problems into clear, actionable solutions. This role sits at the intersection of operations, data, technology, and change. You will work closely with business partners, product owners, technical teams, vendors, and project leaders to understand how work happens today, define what needs to change, and help deliver solutions that improve how AAA Life serves members.

This is not a role for someone who only wants to take notes or document what they are told. You will be expected to ask hard questions, challenge unclear assumptions, and help prove whether problems and solutions are real through data, process analysis, and direct business partnership. The work will often be ambiguous, the data may be imperfect, and the path forward may not be obvious. The right person will be energized by that.

You will gather and translate requirements, create story cards and acceptance criteria, support story mapping, document future-state processes, and help ensure solutions are ready for successful adoption. You will also play an important role in building visibility into whether our work is improving the business. That means creating Power BI reports and other analysis to track improvements, prove value, identify operational gaps, and, at times, provide a practical stopgap solution when the long-term process or technology is not ready yet.

Success in this role requires strong business analysis discipline, analytical curiosity, and comfort working with both business and technical teams. You do not need to be the architect, developer, or automation engineer, but you must understand enough about systems, data, process flows, and automation to help shape practical solutions. If you need perfectly defined requirements, clean handoffs, or a highly structured environment before you can make progress, this role will be challenging.

For the right person, this is an opportunity to help refactor how work gets done at AAA Life. You will help create the requirements, reporting, process understanding, and business readiness needed to scale automation and AI in ways that reduce time to serve, improve quality, and create a better member experience.

The Next Phase

Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force.

Position Responsibilities

Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams

Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery

Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities

Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions

Create Power BI reports and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact

Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions

Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs

Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives

Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations

Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution

Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available

Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership

Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities

Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs

Core Competencies - How You Will Contribute

Results Oriented

Drives work forward with urgency and accountability

Helps teams make progress even when requirements, data, or processes are unclear

Business Analysis & Requirements Discipline

Turns business needs into clear requirements, story cards, acceptance criteria, and delivery-ready artifacts

Balances the right level of business and technical analysis needed for successful planning and execution

Analytical Thinking & Data Storytelling

Uses data to prove problems, measure improvements, and explain what is happening in the business

Creates reporting and analysis that leaders can use to make practical decisions

Customer Focus

Understands how process, technology, reporting, and automation decisions impact members and internal customers

Looks for opportunities to remove barriers, reduce time to serve, and improve quality

Communication & Influence

Communicates clearly with business and technical audiences at the right level of detail

Asks direct questions, surfaces risks, and influences outcomes without relying on authority

Collaboration & Team Orientation

Works effectively with product owners, project managers, developers, QA, vendors, and business partners

Proactively supports the team to improve quality and delivery outcomes

Technical & Professional Skills

Maintains strong knowledge of business analysis, Power BI reporting, process flow documentation, Agile practices, and relevant technology concepts

Builds enough understanding of automation, AI, systems, and data flows to help shape practical solutions

Qualifications

Required Education/Experience

Bachelor's degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field

• 4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role
• 3- 5 years of experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development
• 3-5 years of experience of creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts
• 3-5 years of experience in building Power BI reports, dashboards, or equivalent reporting solutions to measure operational performance
• Proficient Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools

Preferred Experience

Experience supporting automation, AI, RPA, workflow, or technology-enabled process improvement initiatives

Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis

Insurance industry experience, preferably life insurance or another operationally complex financial services environment

Experience with persona development and persona-based scenarios

Understanding of web concepts such as HTML and CSS

Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed

Exposure to Lean, Six Sigma, or other process improvement methodologies

Ability to work comfortably with both business and technical teams and translate needs across audiences

Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes

Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities

How You'll Work

Work Solution: Hybrid (Tuesday- Thursday)

Relocation Eligibility: Available

What We Bring to the Table

Hybrid work environment that promotes work-life balance

Comprehensive medical, dental, and vision coverage starting from your first day

Employer 401k match and employer contribution to a pension plan

Generous PTO and paid parental leave to support your family needs

Various associate resource groups and community involvement initiatives

Essential Job Functions

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.