HOA Experienced - Onsite Administrative Assistant (Timarron)

Role: Onsite Administrative Assistant

Location: Southlake, TX

Community: Timarron Owners Association

Pay Range: $17.00 - $20.00 per hour (depending on education and experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work ®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Timarron Owners Association, Inc. ("TOA" or "Association") is a master-planned community designed to be a place where one may live and play without leaving the familiar features of the home. These features, particularly architecture and landscape, both natural and man-made, have been selectively woven into the Timarron Owners Association, Inc. infrastructure and serve to unite the community's function and visual appearance and affirm the sense of belonging and community pride of its inhabitants. Our seventeen-neighborhood association is located in both Southlake and Colleyville, Texas with winding sidewalks joining our neighborhoods and the community.


Role Summary

The Onsite Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company's guiding principles.

Responsibilities

• Assist the General Manager as acting receptionist for all walk-ins and incoming phone calls
• Responding to emails and voicemails as appropriate and assigning to the GM as needed
• Answer all questions from walk-ins/phone/email within 48 hours, or escalate to management those who may need further assistance
• Monitor/review/manage all ACC requests between the ACC and individual owners, as well as email ACC approvals/denials, as directed. Escalate to onsite General Manager as needed
• Assist General Manager and Inspector(s) by calling, emailing, or meeting with owners whose violations may need assistance, and escalate to management as needed
• Assist General Manager in distributing access cards and processing payments as needed
• Alert General Manager concerning supplies needed prior to running out, order as needed
• Process checks received onsite

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office - Word, Excel, and PowerPoint).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
• HOA experience is ideal.

Pay and Benefits

$17.00 - $20.00 per hour (based on education and experience)

Benefits include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.