Collections Specialist

Collections Specialist Full Time Marana, AZ, US Job Overview We are seeking a results‑driven Collections Specialist with a proven track record of reducing aged receivables and driving cash collections in a complex, contract‑based environment. This role owns AR aging, assists with invoice preparation, aggressively collects past‑due balances, resolves disputes, and provides reliable visibility into expected cash inflows through accurate collections forecasting. The position is hybrid; after training it will be primarily remote. Responsibilities Collections & Cash Flow Management Own AR aging with focus on 30/60/90+ day balances Execute proactive collection strategies to reduce DSO Perform high‑volume outbound collections activity (calls, emails, escalations) Negotiate payment plans and resolve delinquent accounts Maintain detailed collection activity logs in ERP systems Dispute Resolution & Customer Management Resolve billing disputes quickly with internal teams Hold customers accountable to contractual payment terms Build professional but firm relationships with customer AP contacts Aging Analysis, Reporting & Forecasting Develop and maintain accurate collections forecast based on customer payment behavior and account status Provide daily and weekly updates on AR aging and expected cash collections Identify risks, delays, and changes in customer payment commitments Refine forecast assumptions using actual payment trends Explain variances between forecasted and actual collections Support cash flow planning with Finance and Treasury Billing Support Review invoices for accuracy to prevent collection delays Assist with statements and supporting documentation Prepare and issue customer invoices accurately and timely in accordance with contract terms, milestones, and supporting documentation requirements Coordinate with Operations, Program Management, and Finance teams to resolve billing discrepancies and ensure invoices are submission‑ready for customer approval Benefits 401(k) with company match PTO: 3 weeks in first year plus 7 paid company holidays Company‑provided short‑term disability, long‑term disability, and life insurance Development and career growth opportunities Required Skills & Abilities 3+ years of B2B collections experience Proven ability to reduce AR aging and collect past‑due balances Ability to forecast cash collections with strong accuracy Experience with invoice creation and contract‑based billing processes preferred Strong analytical skills related to AR aging and payment trends Strong communication and negotiation skills Experience with ERP systems Education and Experience 3–5+ years in collections or AR High school diploma required; degree preferred Physical Requirements Ability to sit or stand for extended periods. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds. Working Conditions Work primarily in the main hangar building office with occasional travel to various locations on base. Potential exposure to materials listed on Material Safety Data Sheets. Other Duties May be required to work at both Marana, AZ and Tucson, AZ locations as business needs dictate. Additional duties may be assigned at the discretion of department management. Safety Requirements Employees are responsible for performing their duties in accordance with company policies and government regulations. Employees shall participate in safety education programs and train to recognize hazards on the job and how to report them promptly. Employees observe and report unsafe actions or conditions. We provide equal employment opportunities and are committed to making reasonable accommodation for qualified individuals with disabilities. EEO/AA/F/M/VET/DIS #J-18808-Ljbffr