Office Manager

At myDental, we believe every patient interaction should feel personal, positive, and professional. As an Office Manager, you’ll play a pivotal leadership role in ensuring smooth daily operations, exceptional patient care, and a thriving team culture while helping us deliver the signature myDental Experience. With 5,000+ 5-star Google reviews and multiple locations across Austin and surrounding areas, myDental is known for exceptional patient service, a supportive team culture, and growth opportunities that help our people reach their full potential. If you’re a natural leader who’s passionate about helping others, thrives in a fast-paced environment, and wants to be part of a team that truly makes a difference, we’d love to meet you. About myDental Multi-specialty dental group serving Austin and nearby communities Patient-first philosophy: every decision centers around compassion and care Principle- and value-driven culture that rewards growth, integrity, and teamwork Positive, fun, and supportive environment — we work hard, celebrate often, and grow together Career growth mindset: we invest in your training, coaching, and development As the leader of your location, you’ll be responsible for overseeing daily operations, supporting your team, and ensuring every patient receives the myDental Experience. Your key responsibilities include: Go above and beyond to deliver the myDental Experience for every patient Foster a pleasant, productive, and safe work environment that minimizes stress and maximizes team performance Coach, train, and supervise all office staff to uphold myDental’s standards of excellence Ensure optimal scheduling for patient appointments to maximize provider efficiency and patient flow Oversee treatment planning coordination and explanation of procedures to patients Manage accounts receivable and perform end-of-day cash and payment reconciliation Handle patient concerns and complaints with empathy, providing timely follow-up to ensure resolution Maintain OSHA and HIPAA procedural compliance across all office operations Support and enforce company policies and procedures Partner with HR to assess, investigate, and resolve employee matters Submit and maintain accurate employee records to HR, payroll, and appropriate departments Maintain office condition and coordinate necessary repairs Build collaborative working relationships across the organization to achieve shared goals Adapt quickly to last-minute changes while maintaining a high standard of accuracy and professionalism Qualifications & Skills At least 2 years of dental office management experience required At least 2 years of dental treatment coordination experience required Experience with Dentrix Practice Management software strongly preferred Fluent in Spanish (spoken and written) strongly preferred Strong leadership, communication, and interpersonal skills Proven ability to coach, motivate, and develop a team Critical thinking, problem-solving, and sound decision‑making abilities Excellent organizational skills and attention to detail Ability to delegate effectively, manage conflict, and navigate high‑pressure situations with composure High school diploma or equivalent required; additional education a plus Professional appearance and demeanor Positive attitude, adaptability, and a genuine passion for patient care What We Offer At myDental, you’ll be part of a team that values your growth and contribution. We offer: Comprehensive training and mentoring programs for career advancement Competitive pay + performance-based bonuses Health, dental, and vision insurance Paid time off and holidays Supportive, principle-driven culture focused on teamwork, fun, and patient care excellence Our Core Values Compassion: We listen attentively and respond with care to the needs of our patients, fostering an environment where everyone feels supported and valued. Accountability: We hold ourselves to the highest standards of professionalism and clinical excellence, ensuring that we deliver on our promises to patients and team members alike. Resourcefulness: We are innovative and efficient, continuously seeking smarter ways to meet the challenges of dental care and exceed expectations. Engagement: We believe in the power of active involvement and open communication, both within our teams and with our patients, to ensure that every interaction is meaningful. Strategic: We are forward‑thinking, planning meticulously to anticipate the needs of our patients and adapt to the ever‑evolving world of healthcare. Locations: Anderson Mill, Austin Ben White, Austin Elgin Georgetown Manor Norwood Park, Austin San Marcos #J-18808-Ljbffr MyDental