ITOM Discovery SME

Overview Req ID: RQ216770 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: IT Infrastructure and Operations Skills: CMDB,Integration Architecture Implementation,SAM Software,ServiceNow Platform Experience: 5 + years of related experience Job Description: Seize your opportunity to make a personal impact as an ITOM Discovery SME supporting CMS Cloud Product Tools. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. Responsibilities Lead the architecture, configuration, and optimization of ServiceNow ITOM Discovery implementations. Design and manage discovery patterns for identifying servers, network devices, databases, cloud resources, containers, and virtualization platforms. Configure discovery schedules, credentials, probes, sensors, and MID server architecture across CMS’ enterprise infrastructure. Ensure high CMDB data accuracy and completeness by defining identification and reconciliation rules. Implement normalization processes to align discovered data with IT asset lifecycle workflows. Manage duplicate CI elimination and enforce authoritative data source validation for CMDB governance. Implement ServiceNow Service Mapping to align business services with their underlying infrastructure components. Map relationships and dependencies between hardware, applications, and services to enable impact analysis during incidents. Provide visibility into hybrid environments, including cloud platforms (AWS, Azure), on-prem servers, and containerized systems. Develop and integrate discovery processes with enterprise tools, such as monitoring platforms (Dynatrace, Splunk), cloud providers, and ITAM systems. Build automation workflows using MID servers, APIs, scripted probes, and sensors to improve ITOM reliability and efficiency. Track end-of-life (EOL) and compliance statuses across discovered assets to mitigate audit risks. Collaborate with SAM Analysts and Procurement teams for proactive lifecycle tracking and renewal notifications. Provide audit-ready asset intelligence by reconciling discovered data with compliance requirements and CMS operational policies. Act as the SME for ServiceNow ITOM Discovery and CMDB integrations across CMS IT environments. Provide technical guidance to platform teams, ServiceNow developers, and IT administrators for troubleshooting discovery failures. What you’ll need to succeed Education: Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Required Experience: At least 5 years of IT discovery and inventory management experience, including 3+ years with ServiceNow ITOM Discovery. Required Technical Skills: In-depth knowledge of ServiceNow ITOM Discovery, including MID server architecture, network probes, and sensors; advanced understanding of integration architecture between SAM, ITOM, and CMDB systems; strong understanding of SSH, SNMP, WMI, and PowerShell for discovery integration; experience with CMDB structures, reconciliation rules, and normalization processes; proven track record of building application service maps aligned with infrastructure dependencies; proficiency with automated discovery workflows for AWS, Azure, and hybrid cloud architectures; integration experience with tools like Dynatrace and Splunk; proficiency in Python, PowerShell, and ServiceNow Flow Designer; familiarity with hybrid environments, containerization platforms (Docker, Kubernetes), and virtualization tools; experience configuring credential vaults and secure probes for accessing discovery endpoints; advanced discovery integration and automation coverage for hybrid and virtual infrastructure; experience in process improvement and automation to reduce manual workloads; analytical problem-solving and strong communication to translate business requirements into technical solutions. Attributes for Success: Strong team collaboration and process improvement skills; advanced troubleshooting and bug resolution capabilities. Preferred Skills: ServiceNow CSA or equivalent; ServiceNow ITOM or CIS-SAM Certification; CSAM or CHAMP certifications or equivalents; strong understanding of software licensing, metrics, and software compliance; awareness of data confidentiality and security protocols; understanding of regulatory frameworks associated with federal acquisition. Location: 100% remote working Security Clearance: Candidates must be clearable for a public trust; applicants shall have lived in the United States at least 3 of the last 5 years prior to background investigation. Work visa sponsorship: Will not be considered for this role Company GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility: Full-flex work week to own your priorities at work and at home Community: Award-winning culture of innovation and a military-friendly workplace Additional Information Salary: The likely salary range for this position is $112,840 - $149,500. This is not a guarantee of compensation. Salary will be set based on experience, location, and contractual requirements. Benefits: Our benefits package includes medical, dental, vision, 401(k) with company match, paid time off, and other programs. Paid leave and holidays are prorated. GDIT Paid Family Leave and other protections are available. About Us: We are GDIT, a global technology and professional services company delivering to government clients and partners across the U.S. Our 30,000 experts work across 50 countries, specializing in digital modernization, AI/ML, Cloud, Cyber, and application development. Join Us: Join our Talent Community to stay updated on opportunities at Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr General Dynamics Information Technology