Customer Service Junior Analyst

Customer Service Junior Analyst Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Commercial Cards Team. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. What you will do: Daily client communication via email, ad‑hoc conference calls resulting in effective action Ensure client card programs operate optimally for the client organization and toward Citi’s overall service strategy Day‑to‑day issue resolution with key internal contacts and client’s organization with an emphasis on resolving the root cause of any issues Taking ownership of inquiries and issues to coordinate a fast, accurate resolution Identify opportunities for program improvement that will increase client satisfaction Practice continuous effective process improvement within service and operations to reduce errors, bottlenecks and ultimately costs to both Citi and our clients Identify areas to improve workflow and reduce manual touchpoints by promoting digital tools What we will need from you: Fluent English French or German will be considered as an advantage Experience in customer service or account management – nice to have Highly organized and structured work ethic Ability to work under pressure Strong MS Office and system skills What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also receive a competitive base salary and enjoy a whole host of additional benefits. Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings Employer paid Private Medical Care Package for employees and for certain family members available at preferential rates Employer paid Life Insurance Program for employees and for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund: Holidays Allowance, support for sport and cultural activities, team building events Additional day off for volunteering Cafeteria/flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Salary 81 660,00 zł - 119 240,00 zł Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi