Patient Representative

Patient Specialist - Wilmington, NC (1099 Contractor, Per Diem/On Call)The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings.This is a paid per fitting position.Essential DutiesAct as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skillsWillingness to contact prescribers, caregivers and patients to schedule servicesAbility to accept an assignment that could include daytime, evening, and weekend hoursTravel to hospitals, patient's homes and other healthcare facilities to provide fitting servicesMeasure the patient to determine the correct garment sizeReview and transmit essential paperwork with the patient to receive the Assure® garment and servicesManage inventory of the Assure® system kits, garments, and electronic equipment used in fittingsFlexibility of work schedule and competitive pay providedAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's caseCompetenciesPassion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.Integrity: Commitment, accountability, and dedication to the highest ethical standards.Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.Action/Results: High energy, decisive planning, timely execution.Innovation: Generation of new ideas from original thinking.Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations.Highly organized, service and detail orientatedPassionate about the heart-failure space and a strong desire to make a differenceStrong interpersonal skills with communicating and assisting clinicians with providing care for patients.Interest and desire for life-long learning to continuously improve over time.RequirementsEducation/Experience Required:1 year in a paid patient care experience (not as a family care giver)Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.Disclosure of personal NPI number (if applicable)Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra.Willingness to pay an annual DME fee which is deducted from the completed work orderAbility to pay for vendor credentialing upfront during a 90-day probationary periodExperience in patient and/or clinician educationValid driver's license in state of residence with a good driving recordAbility to consistently work in the field in and around the region. Disclosures are required for any potential relationships and referral sourcesMust be able to achieve credentialing for hospital system entry including, but not limited to:Documentation of vaccination and immunization statusPass background checkPass drug screening testingReview and agree to hospital policies and proceduresCompletion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire SafetyPreferred:Knowledge of MS Office, Excel, PowerPoint, MS TeamsDirect cardiac patient care experience – RN, RT, CVIS, Paramedic, CRMWork EnvironmentVariable conditions during travelMinimal noise volume typical to an office or hospital environmentPossible environmental exposure to infectious disease (hospital and clinic settings)Extended hours when neededDrug-freePhysical DemandsAbility to travel by carFrequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usageFrequent stationary position, often standing or sitting for prolonged periods of timeFrequent computer useFrequent phone and other business machine useOccasional bending and stoopingAbility to lift up to 40 pounds unassisted, at times from in and out of vehicleTravelFrequent travel by car in agreed upon geographyOther duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.Kestra Medical Technologies, Inc does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.