Nurse Case Manager

Job Description

Job Title: Nurse Case Manager Department: Nursing

Supervisor: Director of Nursing FLSA Status: Exempt

Summary
The Nursing Case Manager is responsible for overseeing the health and medical care of individuals supported by Bello Machre. This role involves coordinating medical services, developing health plans, and ensuring compliance with all healthcare regulations. The ideal candidate is compassionate, detail-oriented, and committed to enhancing the well-being of individuals with developmental disabilities.

Basic Qualifications:

To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required to successfully perform the essential functions of this job. Reasonable accommodations may be provided to enable employees with disabilities to perform the essential functions of this job.

In addition to the requirements below, the employee must be at least 18 years of age, have a nurturing and caring demeanor, and have a genuine interest in supporting the independence of those we serve.

Education and/or Experience
Registered Nurse (RN) license required; Bachelor of Science in Nursing (BSN) preferred. Minimum of 2 years of nursing experience, preferably in developmental disabilities or community health.

Trainings, Licenses, and Certifications CPR and First Aid certification required.

The employee must have and maintain a valid Maryland driver's license. They may not have more than three points on their license at any time and may not have any alcohol and/or drug related citations on their license.


Bello Machre Orientation (Training will be provided upon hire)

Work Environment
Bello Machre provides a safe, friendly, and supportive work environment. The employee must represent the company's mission to enrich the lives of those we serve through loving care, guidance, and opportunity so that they can live life to its fullest. Our employees share a dedication to their job and a nurturing spirit that is evident in their everyday work.


Physical Demands While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, bend, lift, and reach with hands and arms.


Environment While performing the duties of this job, the employee may be in a variety of locations and conditions, including but not limited to the home, various offices, and out in the community.

OSHA Employees in this position perform tasks that may involve potential exposure to blood and other bodily fluids. All employees are expected to utilize universal precautions and follow all safety guidelines. All employees are offered the opportunity to obtain the Hepatitis B vaccination at no cost to them, and at any time during their employment.

Essential Duties and Responsibilities
To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required to successfully perform the essential functions of this job. Reasonable accommodations may be provided to enable employees with disabilities to perform the essential functions of this job.


Clinical Care Coordination

• Develop, implement, monitor, and update individualized nursing plans of care based on assessed healthcare needs.
• Coordinate routine, specialty, and emergency medical services for individuals receiving support.
• Monitor changes in health status and collaborate with healthcare providers to ensure appropriate follow-up and continuity of care.
• Communicate effectively with physicians, specialists, pharmacies, families, guardians, and interdisciplinary team members regarding medical needs and recommendations.

Health Oversight & Regulatory Compliance

• Conduct nursing assessments, health monitoring, and wellness reviews in accordance with organizational policies and regulatory requirements.
• Ensure compliance with all applicable federal, state, and local regulations, including Maryland Board of Nursing delegation requirements and Developmental Disabilities Administration standards.
• Maintain accurate, timely, and confidential medical documentation, including medication records, controlled substance documentation, medication destruction records, health assessments, nursing notes, and other required clinical documentation.
• Monitor delegated nursing tasks and provide ongoing clinical oversight to promote safe, quality healthcare services.

Education, Training & Professional Support

• Provide education, instruction, and ongoing coaching to direct support professionals and other team members on healthcare procedures, medication administration, infection prevention, emergency response, and other health-related topics.
• Assess staff competency and reinforce best practices through observation, mentorship, and continuing education.
• Support the development and delivery of organizational healthcare training programs and educational initiatives.
• Participate in orientation and onboarding activities for new employees as assigned.

Advocacy & Interdisciplinary Collaboration

• Advocate for the health, safety, rights, and well-being of individuals served.
• Participate as an active member of interdisciplinary teams to promote person-centered care and positive health outcomes.
• Collaborate with internal departments and external healthcare partners to ensure coordinated, high-quality services.
• Assist with quality improvement initiatives, audits, investigations, and other departmental projects as assigned.

On-Call & Clinical Support

• Participate in the nursing on-call rotation, including evenings, weekends, and holidays, as scheduled.
• Provide clinical guidance and support during health-related concerns and emergencies.
• Respond appropriately to urgent healthcare situations and assist with follow-up as needed.

Specific Job Knowledge, Skills, and Abilities - To perform the job successfully, an individual should demonstrate the following competencies:


Job Specific Knowledge, Skills, and Abilities

Strong systems networking skills. Experience with servers, firewalls, IT Security, Managed Services, MS Exchange, and Office 365 a plus. Familiarity with the following systems are helpful: Keldair ATS, SAGE HRMS, SAGE Payroll and i Care Manager (iCM) systems.

Must be detail oriented, able to follow instructions well, demonstrate success with project management and ability to build and maintain good business partnerships.

General Job Knowledge - Demonstrates a strong understanding of job description; Possesses and demonstrates the knowledge and skills needed to perform the essential duties of the position; Possesses skill and proficiency in carrying out their assignments; Holds self-accountable for assigned responsibilities and sees them through to completion in a timely manner; Skilled at planning, organizing, and prioritizing their workload.


Judgment / Reasoning / Problem-Solving - Demonstrates the ability to resolve problems and to resolve conflict independently and effectively; Demonstrates sound judgment when making decisions; Understands potentially problematic or hazardous situations and acts within reason; Adept at analyzing facts, problem-solving, and making decisions. Must be deadline driven and respond to tasks in a timely manner.

Teamwork / Interpersonal Relationships - Displays a positive attitude when interacting with others; Supports company and personal goals; Utilizes the chain of command appropriately; Demonstrates the ability to work cooperatively as a part of a team.

Initiative-Initiates activities and a willingness to take on additional responsibilities. Identifies and completes tasks without being asked. Addresses concerns with direct supervisor constructively and in a timely fashion.

Attendance / Reliability - Attends work as scheduled and on time; Plans any absences well in advance and assists with securing coverage as needed; For emergencies contacts the direct supervisor within a reasonable amount of time.

Communication - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.


General

Meets deadlines as appropriate; Returns phone calls, emails, etc. in a timely manner.

Company Description

Bello Machre - We provide a lifetime commitment of loving care, opportunity, and guidance to people with developmental disabilities in Maryland. Our name is pronounced Bĕllō Mah-cree and means Home Of My Heart

Working for Bello Machre is more than a job. We value our employees' time and training experience. All required training for employees is provided free of charge, and time spent in training is paid.

Benefits

The employee is provided a company vehicle for work-related travel, eliminating wear and tear on their personal car and the hassle of mileage tracking.

• Meaningful and purpose-driven work
• Working for one of Baltimore's 2025 Top Workplaces
• Supportive company culture
• 100% Paid Health Insurance
• 403B Retirement Plan with company match
• Paid Time Off (PTO)
• Company Phone or cell phone stipend
• Flexible Spending Accounts: Health and Childcare
• Tuition Reimbursement
• Paid Training
• Long-term Disability Insurance
• Short-term Disability Insurance
• $250 wellness reimbursement