Director Healthcare Access

About UsAbout Cooper University Health CareCooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.Visit CooperHealth.org to learn more.Short DescriptionThe Director of Healthcare Access plans, organizes and directs all activites associated with the front end of the revenue cycle for hospital based services for inpatient and outpatient and selected ambulatory services in accordance with established policies of Cooper University Health Care. Director is responsible for the organization, control and management of customer service, quality assurance, management reporting, budgetary requirements, compliance, records management, registration, eligibility, point of service collection, payer information, employee system training and EPIC application support.Ensures optimal, timely, complete and accurate patient information. Maximizes revenue opportunities while providing optimal customer service to internal and external customers. Focus on quality, customer service, employee engagement and the use of economies of scale.Essential functions include but not limited to: Personnel management within budgetary requirements; participates in the development, implementation and review of departmental operating policies and procedures; develops and implements a plan for departmental growth.Experience Required5 years experience in hospital/physician patient access, practice management, or front end revenue cycle required. 2-3 years’ experience in an EPIC Hospital & Physician Revenue Cycle3-5 years management experience in healthcare setting.Must have history of successful practice management/hospital operation management, systems and process implementation as well as proven leadership abilities, organizational skills, and the ability to communicate effectively at all levels. Strong analytics required to identify trends for process improvements and denial mitigation.Experience in point of service collections for all out of pocket patient responsibility.Must have experience in coaching, and feedback and have strong relationship building skills. Strong written and verbal communications required to communicate with all levels of the organization.Education RequirementsBachelors or Masters in Healthcare Administration preferred or equivalent experience.Special RequirementsMust be a high-performing Microsoft software user with proficiencies in the Windows Office Suite - PowerPoint, Word and ExcelMust be task-, team-, and deadline-oriented; Salary Min ($)USD $45.00Salary Max ($)USD $78.00Job SummaryJob ID: 62522Category: ManagementShift: 1Type: Full TimeDepartment Name: Health Care Access 1 Cooper Plaza