Information Systems Specialist II Housing Systems Specialist

Technical Support Specialist Class Characteristics: This role involves providing technical support and system expertise for housing programs, including Section 8 and Public Housing. The ideal candidate will have a deep understanding of housing management systems and related technologies to optimize operations and improve service delivery. Examples of Essential Functions: Analyzes operational practices and system functional areas to determine information systems needs and integration alternatives that lead to operational efficiencies. Works with department/business managers to evaluate current and anticipated Information Technology requirements. Provide innovation alternatives and roadmap for the implementation of operational improvements which may include but are not limited to implementations, system transitions, training and data migration. Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies. Provides leadership to functional super users and external resources to ensure best-practices in the proper administration of functional set ups, change management processes and security practices. Provides technical support for housing management systems, including troubleshooting and resolving system issues. Coordinates the development, implementation and administration of a technical training program for business users. Responsible for leading project teams to define user requirements, feasibility analysis, design, program specifications, testing, and implementation of ERP and Housing/Real Estate applications or infrastructure including overseeing support received from external resources to ensure resolution of outstanding issues and questions. Develops, maintains and standardizes processes, documents best practices and provides knowledge sharing throughout the Department and the Authority. Assists in the configuration, maintenance, and enhancement of Yardi Voyager PHA, RentCafe, and related applications. Supports mobile applications such as Mobile Property Inspections and Mobile Work Order Management. Designs and generates reports using Microsoft SQL Server Reporting Services (SSRS). Collaborates with cross-functional teams to ensure system compliance and alignment with housing program requirements. Trains staff on system usage and best practices. Performs other related duties as required. Knowledge, Skills, and Abilities: Knowledge of integration practices for multi-platform systems covering front-line and back office operations. Knowledge of integration technologies to aggregate cloud-based and on premise applications. Knowledge of project management and system integration techniques. Working knowledge of government processes and procedures. Knowledge of Section 8 and Public Housing programs, policies, and procedures. Ability to prepare, analyze, verify, evaluate, interpret, and assemble data related to user practices of multi-platform systems. Ability to establish and maintain effective professional working relationships with management, user departments, department staff, vendors, and other agencies in a timely and customer service oriented manner. Proficiency in Yardi Voyager PHA, including RentCafe and related modules. Expertise in Microsoft SQL Server 2019 or later, including database design and optimization. Strong skills in Microsoft SQL Server Reporting Services (SSRS) for creating custom reports. Understanding of system integration and data migration processes. Minimum Requirements: Bachelor's degree from an accredited college or University with major coursework related to computer science, information systems, finance, or a closely related field, AND two (2) years demonstrated experience with ERP systems, Housing/Real Estate Systems, Mobile Property Inspections Apps, and Mobile Work Order Management Apps is required. Selection Procedure: Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation. Hiring Information: All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States. Disability Accommodation: Testing Accommodations: If you require an accommodation due to a physical, mental or learning disability, please call View phone number on click.appcast.io for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority. Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application. Benefits HACLA Benefits *Medical/Dental/Vision Plan: HACLA will provide up to 100% of the CalPERS medical premium rate for Los Angeles, San Bernardino & Ventura Counties Kaiser rates for employee only, employee + one dependent, and employee + multiple dependents as applicable HACLA will provide 100% of basic Dental HMO rates for employee only, employee + one dependent, and employee + multiple dependents as applicable HACLA will provide 100% basic Vision coverage for employee only, employee + one dependent, and employee + multiple dependents as applicable $250 OPT OUT payment is available for employees with a qualifying health plan outside of the employer network. Employees have the option to choose additional optional insurance such as Dental PPO, Custom Vision, additional medical coverage, and voluntary additional life insurance. *Short-Term Disability/Long-Term Disability/Mandatory Life: HACLA will provide 100% of STD/LTD/Mandatory Life premiums for all eligible employees to maintain the IRS 125 Plan *Pension Plan: HACLA retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. For Classic members, the pension formula is 2.7% at 55 with members contributing 8% of their wages towards their retirement. For PEPRA members, the pension formula is 2% at 62, with members contributing 7.75% of their wages towards their retirement. CalPERS will make the determination regarding the type of membership for which the eligible employee will qualify. *General Leave/Holidays/PTO: Annual leave accruals vary, depending upon the type of job/position (membership in employee organizational group) and years of service. Length of service increases accrual rates by employee organizational group when service requirements are met. Newly Hired Annual Accruals: At-Will/Non-Represented accrual per pay period 5.23 hours (17 days annually) Council of Housing Professionals-Management accrual per pay period 4.15 hours (14 days annually) Council of Housing Professionals-Administration accrual per pay period 6.78 hours (22 days annually) Service Employees International Union (Local 721) accrual per pay period 6.78 hours (22 days annually) Los Angeles County Building and Construction Trades Council accrual per pay period 5.23 hours (17 days annually) American Federation of State, County and Municipal Employees accrual per pay period 6.78 hours (22 days annually) 14 Observed Holidays: New Year's Eve; New Years Day; Martin Luther King Jr's Birthday; President's Day; Cesar Chavez Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Veteran's Day; Thanksgiving Day; Day After Thanksgiving; Christmas Eve, and Christmas Day. 12 Floating Holiday hours annually Opportunity to earn up to 160 hours of Paid Time Off (PTO) for eligible exempt employees as comp time per calendar year. Employees may cash out up to 160 hours of accrued and unused PTO annually. *Additional Optional Benefits: Pre-Tax Deferred Compensation 457 Plan Group term life insurance Flexible Spending Account Options Tuition Reimbursement Program Employee Assistance Program Flexible Work Schedules Partial Telework Program *Temporary Casual/Per-Diem employee are eligible to enroll/receive the following benefits: Kaiser Medical Insurance - Housing Authority of the City of Los Angeles, CA