Dispatch Supervisor

Role of the Dispatch SupervisorProvides day-to-day supervision of the collection services routing to ensure a high degree of customer satisfaction.Essential ResponsibilitiesAssures compliance of RouteWare application including route completion, sequencing of stops, comments, route changes, missed customers, and addresses all issues, including coaching and disciplining drivers.Coaches drivers on DriveCam incidents.Directs Operations Supervisors on specific recurring issues in the field.Manages attendance issues with drivers including tardiness, missed meal periods, and unexcused absences through coaching and disciplinary action to include overtime and reassignment pay.Reviews post and pre-trip books with drivers and addresses issues.Addresses any Department of Transportation (DOT) issues with drivers.Ensures the accountability of route completion by assigning additional work as drivers check in.Investigates and resolves city generated 311 customer inquiries and complaints.Supervises Route Maintenance Specialists role, including scheduling, hiring and discipline. Provides back up to job functions as needed.Analyzes routes and makes routing changes including day and service level changes. Makes rate adjustments to resolve billing disputes.Ensures policies and procedures are followed in accordance with the collective bargaining agreement (CBA).Partners cross-functionally with other departments to keep account records updated and resolve customer issues.Other duties as assigned.QualificationsHigh school diploma or GED required.Bachelor's degree preferred.Experience supervising non-exempt working operations, ideally commercial drivers.Principles of employee training, supervision and evaluation.Supervisory techniques, resource allocation, planning and budgeting.Valid Driver's License required.Ability to obtain a Commercial Class A or Class B license within 6 months of hire date required.Recology OffersAn ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.Recology Benefits May IncludePaid time off and paid holidays.Health and wellness benefits including medical, dental, and vision.Retirement plans (Employee Stock Ownership Plan, 401(k) with match).Annual wellness incentives.Employee Assistance Program (EAP).Educational assistance.Commuting benefits.Employee referral program.Supplemental InformationReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.