Registrar Services Representative

Company Description

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

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Job Description

The Registrar Services Representative position works behind the scenes to complete transcript evaluations, graduation audits, records review, student registration, and various stretch assignments supporting the Registrar Services department and institutional partners.

Responsibilities

• Works independently on assigned tasks while meeting productivity and performance expectations.

• Provides student and stakeholder support, directly and/or indirectly, to internal and external stakeholders by upholding service level agreements.

• Masters operational systems to perform daily tasks and functions while becoming familiar with program and degree requirements offered by institutional partners.

• Participates in additional trainings, as needed.

• Evaluates incoming documents to determine if prospective students meet enrollment/admission requirements and qualify for transfer credit.

• Registers students for courses based on completed evaluation and entry into the program.

• Ensures compliance with all policies and procedures that are outlined in the Institutional Catalog, Academic Policy & Procedure Manual and Registrar Services Resource Guide.

• Collaborates with program and department heads on various scenarios and situations to ensure proper entry/continuation in the program.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree Preferred or comparable previous work experience Required.
• Strong customer service experience, preferably in an academic or professional setting Required.
• PC skills in Microsoft Office, Internet applications and database software.
• Outstanding communication and interpersonal skills with strong attention to detail.
• Ability to work effectively autonomously and independently while still engaging a high-performing team.
• Ability to perform and communicate efficiently in a virtual setting.
• Understand and retain new concepts and programs quickly and remain adaptable to change.
• Strong skills in organization and multi-tasking.
• Ability to work a variety of office hours including evenings and weekends.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18 and $21.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
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Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation