Support Technician -Portland Oregon(Onsite)

Desktop Support TechnicianWe are seeking a proactive and detail-oriented Deskside Support Technician to join our IT support team. This role is responsible for delivering hands-on technical support to end users, provisioning and deploying devices, setting up and maintaining conference rooms and lab environments, and managing hardware assets throughout their lifecycle.Key ResponsibilitiesImage, and deploy laptops, desktops, mobile devices, and peripherals.Perform hardware/software installations, upgrades, and troubleshooting.Provide Tier 1–2 onsite and deskside support to end users.Install, configure, and maintain AV equipment in meeting rooms.Support video conferencing systems.Set up lab environments for testing, demos, and training sessions.Track and manage IT hardware inventory (procurement, deployment, returns, and disposal).Maintain accurate asset records using IT asset management tools.Coordinate RMA and warranty support with vendors as needed.Ensure timely response to incidents and service requests via ticketing system (SNOW).Follow ITIL best practices for change and incident management.Required QualificationsL2 Engineer 2–5 years of experience in deskside/end-user support or IT field services.L3 Engineer 2–5 years of experience in deskside/end-user support or IT field services.Strong knowledge of Windows and macOS environments.Basic Understanding of device imaging and management tools (e.g., SCCM and Intune).Excellent communication and customer service skills.Experience supporting hybrid work environments.Experience with ticketing systems like ServiceNow.