Field Operations Associate - Remote

About Jerry More than 80% of Americans own a car and see it as a fundamental necessity, yet the experience of owning one is stuck in the 90s. ai, we are building the first app to manage it all. Since launching in 2019, we’ve reached 5M+ customers, raised $240M+, scaled revenue 70X, and achieved profitability in 2024. Jerry operates across the US and Canada, and our legal team keeps all of it running: entity filings, IP protection, product reviews, consumer escalations, and audits. You’ll run core legal operations and rebuild them with AI and low-code tools, so a small team can do the work of a much larger one. The person who succeeds in this role is a natural driver: someone who owns a project from start to finish, solves complex problems without a manual, and has the grit to thrive in a startup environment. You report directly to our Legal Counsel and work closely with them across the team’s full scope. The projects you take on are yours from start to finish. Jerry is building the first AI-powered advisor to manage all your physical assets. Your car, home, and motorcycle aren't just purchases, they're the physical embodiment of the life you've worked hard to build. Imagine having a trusted friend in your pocket who takes care of everything: they find you the right car or home at the right price, lock in the best insurance rate without you lifting a finger, remind you before that service appointment turns into an expensive repair, and help you sell at the best price when the time is right. We started with car insurance in 2019, became one of the top 3 brokers in the U.We've reached 5M+ customers, raised $240M+, and achieved profitability in 2024. We're now expanding into home, motorcycle, RV, and beyond. Our culture is the #1 reason people join Jerry and stay — we are a small and mighty team of competitive but kind people who think and act like owners, care deeply about the quality and impact of our work, and are relentless in our pursuit of learning and mastery over our craft. We are proud to consistently rank as one of Y Combinator's Top Companies, Forbes and Statista's Best Startup Employers, and to have received other accolades in fintech and insurtech innovation, workplace culture, and leadership. Key Responsibilities Many of our legal processes are still being optimized. Building and operating: Alongside the building, a large share of the job is recurring work: filings, deadlines, and audits that have to be done exactly right, every time. You’ll learn from leaders who come from Amazon, Better, LinkedIn, McKinsey, BCG, and Bain. Promotion is based on performance and ownership alone, so strong work moves you forward fast. Use AI and low-code tools to replace manual legal tasks with workflows that run on their own. Work with our Legal Counsel on legal research, contract reviews, and other substantive projects as new questions come up. Investigate complex escalations to their root cause, recommend fixes, and turn recurring issues into compliance training for teams across the company. Review products and processes for compliance risk and user friction, then work with Engineering and Product to fix the underlying issue. Lead audits across operations and keep watch on the highest-risk areas between them. The second time you do a task by hand, you start working out how to automate the third. Regulatory filings and audits leave no room for mistakes, and you work accordingly. You keep your own system so no deadline or cross-functional project slips. Qualifications A Bachelor’s degree from an academically rigorous program, with a record of high performance. A track record of owning projects start to finish and solving problems without being told how, at school, at work, or on your own. While we appreciate your interest and application, due to the volume of applications we receive, only applicants under consideration will be contacted. Location and Remote Work is only able to hire full-time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada, and full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing elsewhere at this time. We support remote work for most roles, but if you prefer in-person or hybrid, we also have offices in Palo Alto, New York City, Chicago, and Toronto. Equal Opportunity and Accommodation We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at Salary & Benefits In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including: health dental vision coverage paid time off paid parental leave 401(K) plan with employer matching wellness benefits among others Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. #J-18808-Ljbffr