Technical Support Specialist

$50k - $60k

Minnesota Jobs

Duluth, MN

Technical Support & Customer Success Specialist

Customer support & help desk assistance

Resolve customer-facing technical issues by email or phone in a courteous and timely manner

Work with Windows pc, projectors, cameras, sensors and av equipment

Provide remote troubleshooting of ActiveFloor installations

Able to travel to customer locations around the US for installation, service and support

Build relationships with our expanding dealer network

Train dealers on ActiveFloor installations and technical support

Test equipment before shipment

Maintain stock and spare parts; organize tradeshow equipment

Perform warehousing duties including shipment preparation and monthly inventory reports

Set up and participate at industry tradeshows and partner events

Minimum Education Required: Associate's degree or above in computer science, information systems, or related field; and/or prior experience working on a Helpdesk, in IT, or similar technical function

Minimum Experience Required: Customer Service: 2+ years & Technical Support: 2+ year

Shift: First (Day)

Number of Openings: 1

Public Transportation Accessible: Yes

Veterans Encouraged to Apply: Yes

Physical Required: No

Drug Test Required: No

Compensation: $50,000.00 - $60,000.00 / Annually

Postal Code: 55811

Job Type: Full Time

Place of Work: On-site

Job Benefits: health insurance, paid time off, paid holidays, 401k, company credit card for work related expenses

Application Email: View email address on click.appcast.io

Apply

Vacancy posted 3 days ago

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