Operations Manager

Pay Rate: 23.50/hour Role: The Operations Manager oversees 24/7 security operations, ensuring quality service, regulatory compliance, and client satisfaction while leading and supporting security personnel. Minimum Qualifications 2+ years of security management or related experience 3+ years of verified security, law enforcement, corrections, or military experience Security management certifications (CPP, PSP) preferred Ability to obtain/maintain a valid State Security License Valid driver’s license with clean MVR Key Responsibilities Security Operations Ensure consistent, timely security service delivery Administer guard management software Enforce workplace safety policies Work posts as needed and remain on-call for officer support Performance & Leadership Identify and resolve performance issues Implement and communicate operational standards Support change management and continuous improvement Provide leadership, accountability, and guidance Client & Team Communication Serve as liaison between clients, Site Managers, Supervisors, and leadership Maintain strong communication across operations Prepare reports on performance, incidents, and client satisfaction Compliance & Risk Management Ensure compliance with all regulatory and company requirements Conduct risk assessments and implement mitigation strategies Maintain documentation for audits and inspections Supervisory & Administrative Duties Verify and track all employee licensing and certifications Report new hires and terminations to the State of AL Manage scheduling and staffing to ensure 24/7 coverage Coordinate incident and emergency response Oversee billing and invoice accuracy Required Skills & Abilities Proven leadership and supervisory skills Strong problem-solving, organizational, and analytical abilities Ability to manage multiple priorities in a fast-paced environment Effective verbal, written, and electronic communication Proficiency with Outlook, Excel, and administrative systems Flexible schedule to support 24-hour operations Positive attitude and willingness to take initiative Physical Requirements Stand or sit for at least one hour Walk ½ mile and climb 20 stairs without stopping Education High school diploma or equivalent (required) Bachelor’s degree in Business, Security Management, or related field (preferred) Responsibilities and qualifications may evolve based on business and client needs. #J-18808-Ljbffr