Route Operations Manager

Job Summary The Service Manger is responsible for directly leading the company’s customer facing Service Team – the ASRs (Account Service Representatives), ASRs in Training, and Route Specialist(s). He/she is responsible for compliance to Company policies, procedures and best practices that drive world class customer satisfaction, retention and growth, including, but not limited to, Service Absolutes, Check-ins, CIM, Opportunity Board and customer issue resolution practices. The Service Manager promotes a safe working environment and ensures compliance with all Company and regulatory requirements (DOT). The position is responsible for meeting key performance metrics (KPI’s) for the role as well administering the Company prescribed training plans (SMART Start etc.) and certification for all new Service employees. Responsibilities and Essential Duties Role modeling the Mission, Vision and Core Values of the company. Creating and maintaining a highly motivated, certified team of ASR’s that provide exceptional service and build customer intimacy. Train, monitor and coach team to insure internalization of best practices (Service Absolutes, Customer Inventory Management etc.) and support of customer retention and growth initiatives (Renewal Drive, Price Increases, Growth Initiatives etc.). Meet company defined performance metrics (Route Growth, Merchandise Expense, Open TOC’s, LB%, NPS Scores, Exposure etc.). Maintain team to Service Manpower Model Requirements. Allocate Service resources to routes, route support and to support new account install as required. Manage PTO process. Complete RAL training and evaluations. Build effective relationships that drive growth and retention through the Goodwill program and by supporting and partnering with Customer Development Representations and Strategic Account Managers. Role model and maintain a safe working environment. Daily check-ins Hold weekly meetings, review schedule. Depot organization and cleanliness. Other duties as periodically assigned. Requirements and Qualifications High School Diploma/GED; Bachelor’s Degree preferred. Excellent verbal communication skills. Motivating skills – The person should be able to encourage and build team spirit, bringing mutual respect, competitive spirit and cooperation. Must be able to manage conflict and resolve problems. Decision Making – He/she should have the ability to analyze information and evaluate results. Planning Skills – The manager should have the ability to develop specific plan and goals to help in accomplishing tasks efficiently. He/she must have a professional appearance, high emotional intelligence, pleasant personality and display managerial leadership capabilities. Must be computer proficient. Must be at least 21 years of age, possess an active driver’s license and able to meet the physical requirements of the position. Job Type Full-time Pay $60,000.00 - $65,000.00 per year Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Compensation package Bonus opportunities Schedule Day shift Monday to Friday License/Certification Driver's License (Required) Work Location In person #J-18808-Ljbffr