Guest Experience & Kitchen Supervisor - Cashiers, Court Monitors, and Party Hosts

Job Description

Job Description

The Team Lead plays a vital role in overseeing park operations and ensuring guests have a memorable and enjoyable experience. Ideal candidates will bring a background in kitchen settings, such as fast food or restaurants, where they've developed skills in food preparation, quality control, and inventory management. This role offers an exciting opportunity for individuals with kitchen experience who are looking to apply their knowledge in a leadership position within a dynamic, family-friendly environment.

Key Responsibilities:

• Operational Oversight:
  Assist in supervising daily park operations, maintaining compliance with safety protocols and achieving operational efficiency.

• Team Leadership:
  Supervise and mentor team members, creating a positive, collaborative environment that encourages professional growth, accountability, and teamwork.

• Guest Interaction:
  Engage with guests, addressing inquiries, and resolving issues promptly to ensure a seamless and positive experience.

• Food Preparation and Sales:

  • Supervise the preparation and sale of quick-service food items, ensuring that food is made to high standards of quality, hygiene, and presentation.
  • Handle food items according to proper food safety protocols, guaranteeing that ingredients are fresh, appropriately stored, and safe for consumption.
  • Take charge of rotating stock and organizing kitchen inventory to minimize waste and maintain food quality.
  • Conduct routine inventory checks, ordering supplies as needed and ensuring the kitchen area is fully stocked to meet demand.

• Register and Cash Handling:
  Supervise cash register operations, ensuring all financial transactions are accurately processed and recorded, maintaining accountability in financial handling.

• Training and Development:
  Assist in the training of new team members on park policies, safety protocols, and best practices in both guest service and food handling to ensure consistent quality standards.

• Quality Control:
  Oversee cleanliness and organization throughout the park and kitchen area, conducting regular checks to ensure all areas meet the park's cleanliness and safety standards.

Qualifications:

• Experience:

  • Kitchen Expertise: 1-2 years of prior kitchen experience, preferably in fast food or restaurant settings, where candidates have gained experience with food preparation, inventory management, and kitchen safety protocols.
  • Supervisory Role: 1-2 years in a supervisory capacity, with demonstrated success in overseeing a team, managing daily operations, and maintaining a high level of service.

• Skills:

  • Strong leadership and interpersonal skills.
  • Effective communication skills with a strong customer service orientation.
  • Proficiency with cash handling and register operations.
  • Basic problem-solving skills with the ability to manage various tasks and shifting priorities.
  • Physical Requirements: Ability to lift and carry up to 50 pounds as needed to manage inventory and supplies in the kitchen and park.

• Personal Attributes:

  • Enthusiasm for creating enjoyable and memorable experiences for families and children.
  • Ability to thrive in a fast-paced environment, maintaining composure and adaptability.
  • Dedication to ensuring safety, quality, and customer satisfaction.

Benefits:

• Competitive salary based on experience.
• Growth and advancement opportunities within Altitude Trampoline Park.
• Employee discounts and park perks.
• A fun, fast-paced, and family-oriented work environment where teamwork and dedication are highly valued.