Systems Engineer

Systems Engineer

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

The Systems Engineer owns server and platform operations across on-prem and Microsoft Azure and will improve reliability through standard builds, automation, disciplined patching, and dependable backups.

Job Description

We are seeking a highly skilled and experienced Systems Engineer to join our IT team. This position will be full-time, onsite, and is a salaried position.

What You'll Do

• Improve server reliability and reduce repeat incidents through standard configurations and root cause fixes
• Raise patch and vulnerability remediation performance through consistent scheduling, validation, and reporting
• Improve recovery readiness through restore testing, clear runbooks, and predictable backup operations
• Reduce manual work through scripting and repeatable build processes
• Engineer and support Windows Server platforms across on-prem and Azure, including provisioning, configuration, and lifecycle management
• Own server patching and vulnerability remediation, including scheduling, validation, and rollback planning
• Own backup operations and recovery testing, including routine restore tests and documented recovery procedures
• Support identity and core platform services, including Active Directory, DNS, DHCP, and Group Policy operations in coordination with security standards
• Support virtualization and storage operations, such as VMware or equivalent, capacity checks, performance triage, and host health
• Support Azure operational needs tied to server workloads, including VM operations, images, RBAC assignments, tagging support, and monitoring
• Build and maintain monitoring and alerting for server and platform health
• Tune noisy alerts and define clear escalation paths
• Write and maintain automation scripts for routine operations using PowerShell and one additional scripting language where practical
• Participate in an on-call rotation and respond to after-hours incidents per established procedures
• Participate in incident response and after-action reviews. Drive root cause analysis and remediation plans with measurable follow-through
• Maintain runbooks, build standards, and documentation. Keep documentation current after approved changes
• Work within change control practices and coordinate planned maintenance with stakeholders

What You'll Need

Required:

• 4 or more years of hands-on experience supporting Windows Server in an enterprise environment
• Strong experience with patch management and server operations, including troubleshooting performance and availability issues
• Strong experience with backup and restore processes, including recovery testing
• Strong PowerShell skills used for automation and operational support
• Working knowledge of Active Directory, DNS, DHCP, and Group Policy operations
• Experience with virtualization platforms such as VMware vSphere, Hyper-V, or equivalent
• Experience supporting server workloads in Azure, including VM operations and basic Azure administration
• Experience providing Microsoft 365 administrative support, including Exchange and SharePoint
• Experience supporting an enterprise voice and VoIP environment in a coordination role including incident triage and partner engagement
• Strong documentation and experience working within incident management and change control processes
• Office 365 Administrative duties, including Exchange and SharePoint and Cisco Call Manager/VoIP administration duties

Preferred:

• Basic Linux administration experience
• Experience supporting monitoring tools and log platforms
• Experience working in environments aligned to NIST or HIPAA controls

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.

EEO Statement

It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$85,000 - $95,000

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.