Senior Operations Manager

New Day Executive Search

Senior Operations Manager

We're looking for a hands-on Senior Operations Manager to lead a field service operation supporting customers across Wichita and the surrounding rural territory. This is a senior-level position with broad responsibility for P&L performance, field operations, customer relationships, team development, safety, and growth.

We need an experienced operational leader who can manage a mobile workforce across a large geographic territory while driving strong financial and operational performance. This person should be equally comfortable reviewing the numbers, developing their team, solving customer issues, and spending time in the field.

Senior Operations Manager Benefits

Competitive base salary with performance-based incentives
Comprehensive health, dental, and vision benefits
Paid time off and holidays
401(k) and additional company-sponsored benefits
Long-term career growth with a stable, industry-leading organization
Significant autonomy to lead and improve an established operation

Senior Operations Manager Responsibilities

Own the operation's full P&L, including revenue, expenses, margins, budgeting, and profitability
Lead field service operations and a mobile technician workforce across a large territory
Recruit, coach, develop, and hold the team accountable for performance
Oversee service delivery, scheduling, utilization, productivity, and customer responsiveness
Build strong customer relationships and resolve escalated service issues
Drive improvements in revenue, profitability, efficiency, and customer retention
Partner with sales, parts, and other teams to support customers and business growth
Maintain a visible presence in the field and a strong culture of safety and accountability

Senior Operations Manager Requirements

Leadership experience in field service, heavy equipment, industrial equipment, fleet, mechanical services, or a similar environment
Direct P&L ownership and accountability for financial performance
Experience leading field technicians, mobile mechanics, or another dispersed workforce
Strong financial acumen with experience managing budgets, costs, and profitability
Proven ability to develop teams and drive operational performance
Strong customer-facing and relationship-management skills
Hands-on leadership style with the ability to operate independently and solve problems
Knowledge of OSHA and workplace safety requirements

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Vacancy posted 1 day ago

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