Social Work Concierge
Central Queens Rehabilitation and Nursing Center
Job Description
Job Description
We are looking for a reliable social work concierge to act as a facility liaison for our residents. The ideal candidate will be a smart and trustworthy individual able to provide residents with a warm greeting and handle all incoming requests. The goal is to contribute to an overall pleasant resident experience.
Responsibilities
Assist with clinic appointment / transportation arrangements
Welcome new admissions to the facility
Act as the point of reference for residents who need assistance or information
Understand customer’s needs and provide them with personalized solutions by working with the various departments
Arrange events, excursions, transportation etc. upon request from residents
Answer the phone, take and distribute messages or mail and redirect calls
Respond to complaints and find the appropriate solution
Assist in discharge preparations and room changes
Skills
Experience in customer service or relevant role is an advantage
Proficiency in English; multilingual (Spanish) is strongly preferred
Excellent communication skills and interpersonal skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation
Vacancy posted 14 days ago
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