Senior Representative, Customer Service Operations

Fully Remote: Monday - Friday 8:30am Eastern - 5:00pm Eastern Time What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Senior Representative, Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem‑solving, research, and problem/dispute resolution. Responsibilities Handle inbound and outbound calls with home health nurses to assist with order placement, gather missing information, and communicate order updates or delays. Navigate multiple systems to research order statuses, verify patient details, and ensure accurate information is relayed to customers and updated in nurse‑facing platforms. Provide high‑touch B2B customer service during complex, often lengthy calls involving multi‑patient orders, translation needs, and urgent medical supply requests, and insurance verification. Manage manual order entry and support for orders placed via website or integrated EMR systems, ensuring accuracy and compliance across various suppliers. Investigate and resolve shipment issues, documentation gaps, and general support inquiries via email, demonstrating strong analytical and computer skills. Adapt to a dynamic workflow with varied daily tasks, ongoing training, and cross‑functional collaboration, thriving in a role that values flexibility and attention to detail. Work Hours 8:30am - 5:00pm EST Qualifications High School Diploma, GED, or technical certification in related field or equivalent experience preferred. 3-6 years of customer service inbound/outbound phone call center experience preferred. Experience with medical insurance/billing knowledge preferred. Strong computer skills using Microsoft Office systems strongly preferred. Expectations at this Level Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments; demonstrates in‑depth knowledge in a technical or specialty area; applies advanced skills to resolve complex problems independently; modifies process to resolve situations; works independently within established procedures; may provide technical assistance to less experienced team members. Compensation Anticipated hourly range: $16.75 to $21.75 per hour. Bonus eligible: No. Benefits Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before payday with myFlexPay Flexible spending accounts (FSAs) Short‑ and long‑term disability coverage Work‑life resources Paid parental leave Healthy lifestyle programs EEO Statement Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. #J-18808-Ljbffr