Senior ServiceNow Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast Business provides connectivity, voice, managed services, and enterprise technology solutions that help businesses of all sizes operate and grow. Comcast Business IT (CBIT) is part of Comcast's Technology and Product organization and supports CB by owning and delivering the IT applications and infrastructure that enable services for enterprise, mid-market, and small and medium business customers.

CBIT is seeking a highly skilled ServiceNow Enterprise Lead Developer to lead the design, strategy, and implementation of our ServiceNow platform across the enterprise. The ideal candidate will have extensive experience in ServiceNow architecture, with the ability to develop scalable, secure, and efficient solutions that align with the organization's IT and business strategies. As the ServiceNow Enterprise Lead, you will be responsible for overseeing the overall direction, development standards, mentoring junior talent, ensuring that the platform supports the needs of the business and integrates seamlessly with other enterprise systems.

Job Description

In this role, you will work with diverse teams of product owners, architects and software engineers to deliver large programs prioritized within Comcast Business. You will be ensuring the ecosystem is secure, reliable, resilient, and supports efficient business processes with purpose-built customer centric applications. You will be part of the IT team that will set the IT vision and roadmap for the greenfield eco-system and determine how we work to effectively architect, develop, deploy and support the applications and infrastructure.

As a Senior ServiceNow Developer (Engineer 4), you will lead the design, development, and optimization of enterprise-scale ServiceNow solutions primarily leveraging ITSM and TSOM, with optional exposure to TNI, and a growing focus on NOW Assist capabilities. You will collaborate closely with business and technical teams to implement scalable, integrated systems that streamline operational workflows, improve service delivery, and support intelligent automation.

This Senior Engineer can be located with the team in either Reston, VA or Philadelphia, PA.

Responsibilities:

• Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, CMDB, TSOM, and related platform capabilities.

• Build and enhance ServiceNow workflows, automation, scripts, business rules, integrations, and service operations processes for incident, request, problem, change, and assurance use cases.

• Partner with product owners, architects, business stakeholders, and engineering teams to translate requirements into scalable, secure, and customer-centric technical solutions.

• Lead ServiceNow integration efforts with telecom order management, OSS/BSS, and other enterprise systems using APIs, middleware patterns, and reusable frameworks.

• Support data migration and platform modernization efforts, including transformation of ITSM, CMDB, and TSOM data into ServiceNow.

• Provide technical leadership for development standards, code quality, architecture reviews, governance, and mentoring of ServiceNow developers.

• Drive innovation across the platform, including Service Portal enhancements, triage tools, email-to-ticket flows, ServiceNow-to-GitHub integration, Spec Driven Development, NOW Assist, and AI-enabled development capabilities.

• Champion DevSecOps practices, CI/CD security automation, observability, dashboards, monitoring, and production support to improve platform reliability and release readiness.

• Partner with Quality Assurance teams to validate performance, regression testing, technical requirements, and release readiness.

• Create and maintain technical documentation, evaluation plans, test results, recommendations, and reports that support platform delivery and operational excellence.

• Stay current with ServiceNow, AI, telecom, and enterprise technology trends to inform platform strategy, architecture, and continuous improvement.

• Other duties and responsibilities as assigned.

Experience:

• Bachelor's degree in computer science, engineering, information systems, or a related technical field; master's degree preferred.

• 7+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow development in complex, multi-system environments.

• Demonstrated ability to design and build ServiceNow solutions that support service operations, configuration data, telecom service workflows, and cross-functional business processes.

• Experience developing maintainable platform logic, workflow automation, data structures, and integrations that connect ServiceNow with upstream and downstream enterprise applications.

• 2+ years of telecommunications, cable, broadband, or similar operational technology experience, with working knowledge of how commercial services move from order intake through fulfillment, support, and assurance.

• Experience contributing to technical design decisions, code quality practices, reusable patterns, peer reviews, and delivery standards across a development team.

• Experience supporting production applications, including release readiness, troubleshooting, monitoring, regression validation, and collaboration with quality assurance or operations teams.

• Preferred experience applying automation or AI-assisted development practices to improve analysis, testing, documentation, code review, or software delivery efficiency.

Preferred Certifications:

• ?ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

ServiceNow Platform; ServiceNow Platform Architecture; ServiceNow IT Service Management (ITSM); Python (Programming Language); Scripting

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Job Family Group: Engineering