Sales Support Specialist

The Sales Support Specialist is a sales‑service support and succession planning position for the Sales Department. This role interacts professionally with customers, suppliers and co‑workers in a mentored environment designed to prepare the employee for a full‑time sales career. This is an on‑the‑job training position that teaches and trains the employee while providing valuable sales‑service assistance to the sales team. Responsibilities and Duties Use proper phone etiquette and courtesy with customers. Aggressively quote customers, sharing marketplace intelligence obtained promptly to both management and other sales personnel. Accurately complete sales orders and contract reviews. Prepare proposals, quotes, and sales contracts. Promptly respond to Request for Quotes for current and potential customers. The overall goal is no later than 24 hours per RFQ. Review and compare computer generated sales orders to customer purchase orders for accuracy. Record customer sales order into the production system, immediately. Research and follow up late customer orders. Record customer complaints as received utilizing the Customer Complaint Report and forward to the Quality Department for action. Represent Progressive Alloy Steel with professionalism and integrity. Prepare work according to priority and with moderate supervision while keeping in mind the financial goals and quality objectives of the company. Correspond and interact with customers using professional verbal and written communication skills. Required Qualifications High School diploma or equivalent One or more years of experience in sales Microsoft Office proficiency, including Word, Excel, Outlook and PowerPoint Excellent written and oral communication skills Excellent organizational, problem‑solving skills, and time management skills Ability to effectively multi‑task Operate with high integrity, maintaining positive relations with customers/suppliers Strong work ethic; self‑motivated Preferred Qualifications Two or more years of experience in an office setting performing similar responsibilities Previous sales and/or accounting experience Physical Requirements Standing Use of hands or fingers Kneeling/Crawling/Twisting/Balancing Bending/Climbing Speaking and Listening Close vision (clear vision at 36 inches or less) Up to 50 pounds—With assistance and/or of a lifting device Up to 50 pounds—With assistance and/or of a lifting device 401(k) 401(k) matching Tuition Reimbursement Paid time off Health insurance Vision insurance Life insurance #J-18808-Ljbffr Progressive Alloy Steel Unlimited, Inc