eCommerce Lead FT @ Guggenheim

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve. Responsibilities Own merchandise presentation on site, responsible for product categorization, in-season management of merchandising presentation, merchandising assortment optimization, and end-of-season product transitions. Serve as the primary point of contact for eCommerce customer service, answering, managing and responding to phone inquiries during Guggenheim business hours. Collaborate closely with the in-store team and the customer prints team to address order-related questions. Ensure all customer service inquiries are resolved promptly while upholding the highest standards of service excellence. Track sales, analyze reports, discuss information with the purchasing team in a timely fashion and make basic re-order recommendations. Work with the purchasing team by preparing recommendations for next season's assortments based on analysis of selling history and coming season's sales plans. Manage online assortments, ensuring best quality of contents for the online catalogue. Monitor website to ensure that products are active on the site and appropriately merchandised. Identify and leverage information (technologies, technical specs, size charts, buying guides) that informs, educates and influences customer buying decisions. Participate in the development of a site content calendar. Manage and work with the partner on eblast content, strategy, and online curation. Coordinate ecommerce merchandising requirements for marketing campaigns. Manage creation, placement and optimization of site merchandising (including promotions, landing pages, banners) through continual testing and refinement of site execution. Ensure website has best-in-class merchandising capabilities including up-sells, cross-sells, enhanced content. Utilize customer feedback sources to make informed, customer-centric decisions. Qualifications Proven analytical and numerical aptitude. Partner with purchasing team to maintain solid understanding of brand priorities and ever-changing product assortment to deliver appropriate representation on-site. Weekly reporting – analyze the business to drive sales and conversion through merchandising. Create new campaigns and ensure timely and accurate implementation. Experience Experience in leveraging business insights and analytics to make decisions (investments, sales, click-path, traffic, AOV, conversion, A/B testing). Bachelor's degree in Marketing, design or related with at least 3 years experience in a site merchandising role in an online/ecommerce environment. Experience with SEO, UX and A/B testing preferred. 3+ years of online merchandising experience, preferably in a direct-to-consumer environment, including experience with both buying and planning site merchandising. Pay Rate: $18.50/hr Employee Benefits Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance. Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA). Employee Assistance Program (EAP) Nine Paid Holidays Profit Sharing Bonus Plan Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more. Event Network celebrates diversity and is proud to be an equal-opportunity employer. We’re committed to creating an inclusive environment for all Team Members. #J-18808-Ljbffr Event Network