Desktop Support Analyst

Job Description

Job Description

Overview

We are seeking a Desktop Support Technician to provide technical support across a diverse enterprise environment. This role will be responsible for troubleshooting hardware, software, networking, and end-user issues while supporting both office and warehouse technologies. The ideal candidate will possess strong desktop support experience, excellent problem-solving skills, and the ability to deliver exceptional customer service in a fast-paced environment.

• Provide hands-on and remote support for Windows 10, Windows 11, Microsoft 365, Citrix, AWS desktop environments, and Android devices.
• Install, configure, maintain, and troubleshoot desktop and laptop hardware, operating systems, and software applications.
• Support end users with account access, connectivity issues, device configurations, and application-related problems.
• Diagnose and resolve hardware, operating system, and peripheral device issues.
• Assist with desktop deployments, upgrades, imaging, and technology refresh initiatives.
• Troubleshoot network connectivity issues involving Ethernet, wireless networks, and TCP/IP protocols.
• Configure and support mobile devices and endpoint management solutions, including SOTI (preferred).
• Support warehouse technologies, including Zebra printers, handheld scanners, wearable devices, and mobile terminals.
• Document incidents, resolutions, and technical procedures within the ticketing system.
• Escalate complex issues when necessary and collaborate with infrastructure and application support teams to drive resolution.
• Adhere to security standards and best practices for endpoint management and desktop support.

• Experience supporting enterprise desktop environments.
• Hands-on experience with Windows 10 and Windows 11 administration and troubleshooting.
• Experience supporting Citrix environments, Microsoft 365, and virtual desktop technologies.
• Strong knowledge of PC hardware, operating systems, software installation, and troubleshooting methodologies.
• Understanding of networking fundamentals, including Ethernet, wireless networking, and TCP/IP.
• Experience diagnosing and resolving hardware, software, and connectivity issues.
• Knowledge of desktop security best practices and endpoint support procedures.
• Strong customer service, communication, and documentation skills.

• Experience supporting AWS desktop environments.
• Familiarity with Android device support and SOTI mobile device management.
• Experience supporting warehouse and distribution center technologies.
• Knowledge of Zebra printers, barcode scanners, wearable devices, and handheld terminals.
• Experience working in high-volume enterprise support environments.

• Windows 10 / Windows 11
• Microsoft 365 (M365)
• Citrix
• AWS Desktop Environments
• Android Devices
• SOTI
• TCP/IP, Ethernet, Wireless Networking
• Zebra Printers
• Handheld Scanners & Wearable Devices
• Desktop Hardware & Endpoint Security Tools

Job Type & Location

This is a Contract position based out of Whitestown, IN.

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Whitestown,IN.

This position is anticipated to close on Sep 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.