Collision Estimator

Job Description

Job Description

Position Summary

The Collision Estimator is the engine of the repair plan and often the customer's first point of contact. You will inspect damaged vehicles, write accurate and complete estimates, own the parts process, and keep carriers aligned from intake through delivery. Working closely with the General Manager, you will protect parts gross profit, keep files moving, and guide customers through what is often a stressful experience with clarity and patience. This is a key role in a growing front office, with the autonomy to own your work and the backing of a hands on, family oriented team.

Key Responsibilities

Damage Assessment and Estimating

• Inspect damaged vehicles, identify visible and hidden damage, and determine repair or replace

• Write accurate, complete estimates using CCC ONE, Mitchell, or Audatex, built to manufacturer repair procedures

• Document damage with photos and notes and keep clean, organized files from intake to delivery

Parts and Margin

• Own the parts process end to end, including ordering, timing, and on time delivery

• Manage parts gross profit and resolve returns, cores, and price discrepancies

Insurance, Supplements, and Compliance

• Negotiate with carriers and write supplements as hidden damage is found, with State Farm as the primary DRP

• Apply sound OEM versus aftermarket judgment and keep estimates aligned to safe, proper repair standards

Customer Experience and Coordination

• Greet customers, explain damage, costs, and timelines clearly, and guide them through the process

• Coordinate with the General Manager on scheduling and order timing to keep the shop flowing

Qualifications

Required

• Proven proficiency with estimating systems such as CCC ONE, Mitchell, or Audatex

• Collision repair knowledge strong enough to assess damage and write accurate, complete estimates

• Ownership of the parts process, including ordering, margin, and on time delivery

• Carrier negotiation and supplement writing, with sound OEM versus aftermarket judgment

• Strong customer communication and a calm, helpful presence

• Valid driver's license and clean driving record

Preferred

• DRP experience; State Farm familiarity is a strong plus

• I-CAR estimating certification

• Familiarity with import and dealer collision work (Lexus, Subaru, Toyota)

• Ark-La-Tex ties or openness to relocating to Shreveport

What We Offer

• A family first culture in a small team that looks out for one another

• An established, profitable business with locked in dealer relationships and a primary State Farm DRP

• A competitive base plus commission tied to your results

• A collaborative front office where you own the file and your work is valued

• Relocation considered on a case by case basis for the right candidate

Benefits

• Monthly healthcare stipend (currently $500) to apply toward medical, dental, or vision coverage

• Disability and life insurance

• Flexible paid time off

• Annual team holiday bonus shared across the whole crew

• A clean, modern, fully climate controlled shop