Customer Service Representative

Customer Service Representative

MacMore is seeking to fill a full-time Customer Service Representative position for a pending contract award with the Department of Defense Health Agency. Location: Fort Belvoir, VA

Responsibilities:

• Greet patients, visitors, and staff and proactively offer assistance.
• Provide directions to clinics, wards, offices, and nearby medical-center facilities.
• Escort guests or arrange patient transportation through the dispatcher.
• Assist patients entering or exiting vehicles, taxis, and shuttle buses.
• Open doors and report malfunctioning accessible doors.
• Collect and return wheelchairs, crutches, and walkers at shift changes.
• Monitor compliance with visitor identification requirements and report violations.
• Respond to hospital emergency codes and participate in emergency exercises.
• Assist with patient evacuation during mass-casualty or emergency events.
• Provide aid within BLS training limitations and promptly notify the supervisor.
• Distribute and collect patient-satisfaction surveys.
• Conduct prescribed entrance screening, including appointment and COVID-19 symptom or exposure questions.
• Report safety, security, maintenance, and service issues.

Minimum Qualifications:

• At least one year of hospitality-service experience or equivalent work.
• Fluent English reading, writing, speaking, and comprehension skills.
• Proficiency in Microsoft Word and Excel.
• Excellent customer service, communication, telephone etiquette, and interpersonal skills.
• Courteous, patient, attentive, adaptable, and able to handle difficult situations positively.
• Knowledge of general medical ethics.
• Current Basic Life Support certification from the American Heart Association or American Red Cross.