Transportation Dispatcher

Job Description

Job Description

Transportation Dispatcher

Part Time | Every Saturday and Sunday | Days

Masonic Villages of Pennsylvania - Elizabethtown Campus - is immediately hiring a Transportation Dispatcher.

With over 145 years of providing award-winning care and services across the state of PA, Masonic Villages is driven by our Mission of Love to assist individuals in realizing their potential and enjoying the highest possible quality of life.

Why Choose Masonic Villages:

Each campus is supported by dedicated leaders who are fully invested in our Mission of Love and hiring like-minded individuals who are committed to providing heartfelt customer service and contributing to our team environment. We offer a comprehensive benefits and perks package to our employees supporting a premium employment experience, including but not limited to:

• Comprehensive industry-leading benefits package ***
• Vacation Time/Flex Time and Paid Holidays ***
• Discounted Grocery gift cards
• Discounts for onsite Daycare
• Free Gym and Pool Membership ***
• Paid lunch break ***
• Cell phone discounts, shoe discount and discounted tickets for movies, theme parks, hotels, and MORE!
• Employer matched Retirement Savings with free financial planning ***
• Employer - sponsored Employee Assistance Program (EAP)
• A commitment to growing our next generation of professionals with tuition and educational reimbursement/leadership and mentorship programs available.

Key: *** = Full Time & Part Time Regular Staff Only

What You'll Do as a Transportation Dispatcher:

As a Transportation Dispatcher you will carry out our Mission of Love by communicating the transportation requests of Masonic Village's residents.

Our Transportation Dispatcher is responsible for the following:

• Coordinate and schedule transportation requests for residents, staff, in accordance with established transportation policies and procedures.
• Receive, prioritize, and accurately document transportation requests, including destination, appointment time, pickup location, mobility needs, and special accommodations.
• Develop and maintain daily transportation schedules and assign trips to appropriate drivers and vehicles based on availability, timing, vehicle capacity, and passenger needs.
• Communicate effectively with drivers regarding schedules, route changes, passenger needs, cancellations, and other operational updates.
• Monitor transportation activities throughout the day and make timely adjustments to address delays, cancellations, emergencies, or unexpected changes.
• Identify scheduling conflicts and proactively resolve issues to minimize service disruptions.
• Maintain knowledge of transportation policies, procedures, routes, facility locations, and community resources.
• Communicate changes or concerns to appropriate supervisors and assist with resolving transportation-related issues.
• Use transportation scheduling software, telephone systems, email, and other technology/documentation required to perform dispatcher duties.
• Follow established safety procedures and promptly report accidents, incidents, vehicle concerns, or other safety issues.
• Maintain a calm and organized approach while managing multiple requests, changing priorities, and time-sensitive transportation needs.
• Perform other related duties as assigned to support the safe, efficient, and reliable operation of transportation & mail services.
• Provides professional phone and communication support by answering incoming calls, assisting drivers with route and scheduling inquiries, relaying operational information, and documenting service concerns, delays, and incidents, as needed.
• Supports daily transportation operations through driver coordination, problem resolution, administrative recordkeeping, dispatch assistance, and adherence to company policies and safety standards, as needed.
• Maintain schedule flexibility to work varying shifts, weekends, and holidays as assigned.
• *Ability to operate the shuttle to assist in campus transportation

What You Need as a Transportation Dispatcher:

• High school graduate or equivalent preferred.
• Driver's License preferred (must possess a valid driver's license to assist in campus transportation)
• Good written, oral, organizational, and basic computer skills.

We are proud to be an equal opportunity employer.