General Manager

Job Description

Job Description

On Tahoe Time , is more than a gift gallery. We are the heartbeat of the Lake Tahoe creative community, showcasing original works and one of a kind treasures from over 100 incredible local and unique artists. We are looking for a vibrant, high-energy Team Leader who loves people, thrives on the energy of a bustling showroom floor, and wants to drive the success of both our physical gallery and diverse online presence.

This is not a desk job. It is a high-visibility, dynamic leadership position. You will spend your days active on the floor, leading by example, coaching our staff, and building authentic connections with locals and visitors alike. You will directly manage our team of retail and online associates, shape our visual merchandising, and serve as the driving force behind our store's daily growth and profitability.

General Manager Requirements and Qualifications

Operations & Retail Excellence

• Retail Proficiency: Extensive experience thriving in high-traffic, fast-paced, and high-pressure retail environments.
• Visual Merchandising: Keen instincts for visual merchandising to optimize store presentation and sales.
• Resource Management: Exceptional organizational skills and highly effective time management.
• Adaptability: A proactive willingness to continuously learn and tackle new operational challenges.

Communication & Customer Service

• Interpersonal Skills: Outstanding verbal and written communication capabilities.
• Customer Centricity: A dedicated customer focus paired with a hands-on, supportive management style.
• Proven Competency: Demonstrated success in clear team communication and general store management.

Financial & Technical Skills

• Data Fluency: Deeply connected to performance metrics, with strong numerical and analytical skills.
• Financial Oversight: Solid financial acumen to properly manage cash handling, auditing, and financial records.
• Business Acumen: Fundamental understanding of core business management functions and strategies.
• Technical Literacy: High proficiency in computer applications and modern Point of Sale (POS) systems.
• Goal-Driven Leadership: Ability to motivate and drive a sales team to consistently meet daily, monthly, and annual targets.
• Team Guidance: Confidence to lead, direct, and inspire a diverse team of associates.
• Role Modeling: Proven ability to lead by example and foster a positive, enthusiastic team environment.
• Talent Development: Strong capabilities in leadership, management, team building, and collaborative problem-solving.

Operations & Retail Excellence

• Retail Proficiency: Extensive experience thriving in high-traffic, fast-paced, and high-pressure retail environments.
• Visual Merchandising: Keen instincts for visual merchandising to optimize store presentation and sales.
• Resource Management: Exceptional organizational skills and highly effective time management.
• Adaptability: A proactive willingness to continuously learn and tackle new operational challenges.

General Manager Duties and Responsibilities

• Maximize sales performance by overseeing both physical gallery and online e-commerce channels.
• Optimize stock levels by tracking inventory demand and proactively ordering new items.
• Resolve customer complaints swiftly, professionally, and with a focus on satisfaction.
• Manage staff relations by effectively resolving internal conflicts, complaints, and performance issues.
• Direct visual merchandising to ensure the gallery maintains an elevated and appealing presentation.

Teamwork is everything. Not a job for a slacker. Everyone here takes great pride in their work.

Company Description

Teamwork is everything. Not a job for a slacker. Everyone here takes great pride in their work.