Customer Service Representative (With Graphic Design Experience)

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Wholesale Printing company located in Mandeville, Louisiana is hiring for a full-time CSR - Customer Service Representative. Monday - Friday. 8:00AM - 5:00PM. Below is an outline of the positions responsibilities.
Backup Customer Service Manager

• Answer incoming calls, general inquiries and answer product issues.
• Create estimates, orders, shipping quotes, and service questions in a timely manner. 
• Save art to folders and send to pre-press.
• Handle any and all customer service needs and request. 
• Maintain a professionalism with clients and working to establish a positive rapport.
• Update Customer information in the customer service database, when needed.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
• Assist with walk-in clients with pick-up orders.
• Assist Sales Representatives with orders, estimates and promotional materials when requested.
• Close job tickets and send final invoices to customers who are on terms.
• Filing and organizing hard and electronic copies of customer orders and other various files.
• Communicate with customers on behalf of pre-press and/or production.
• Website monitor and administration.
• General office administration.
• Maintain cleanliness of office, take out trash.
• Communicate problems or issues to management.
• Assist with QC / Color Management.
• Coordinate art proofs to Pre-Press.
• Must be punctual and highly dependable.