Concierge (Overnight)

Job Description

Job Description

Job Summary

The HOA On-Site Concierge serves as the front-line ambassador for the community, delivering a high-touch resident experience while supporting the operational integrity of the property. HOA On-Site Concierge role performs customer service, access control, and community engagement. The ideal candidate is proactive, polished, and thrives in a people-first environment.

Job Duties

• Act as the primary point of contact for residents, guests, vendors, and delivery personnel, ensuring a professional and welcoming experience at all times.
• Manage access control procedures, including guest registration, visitor verification, and amenity access in accordance with HOA policies.
• Provide residents with information regarding community rules, amenities, events, and services, escalating inquiries to management as appropriate.
• Monitor common areas and entrances to support safety, security, and compliance with community standards.
• Coordinate with property management, security, and maintenance teams to ensure seamless daily operations.
• Log incidents, requests, and communications accurately using established systems and protocols.
• Support administrative tasks such as package handling, key management, and basic reporting.
• Represent the HOA with discretion, professionalism, and a solutions-oriented mindset.
• Perform any additional duties within the scope of On-Site Concierge and as assigned by the Community Association Manager.

Qualifications

• High school diploma or equivalent required; hospitality, customer service, or property management experience strongly preferred.
• Exceptional interpersonal and communication skills with the ability to remain calm and professional under pressure.
• Strong situational awareness and sound judgment.
• Basic computer proficiency and comfort with access systems, logs, and communication tools.
• Ability to stand or sit for extended periods and work assigned shifts, including evenings, weekends, and holidays as required.