Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Im a University of Central Florida alum (Go Knights!) and a longtime Orlando resident, proud to serve the community I call home. As a State Farm legacy agent, this business is something I truly value, and I bring that passion into how I lead and support my team. Were also a Spanish-speaking office, allowing us to better serve a diverse customer base.

For our team, we offer health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is welcoming, team-oriented, and community-focused. Were looking for someone who is motivated, positive, and enjoys helping people - someone who wants to grow their career while being part of a supportive and inclusive team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Joe Bauer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.